Yesterday, somewhere in the sixth hour of Facebook’s record outage, I sat dumbfounded alongside my fellow editors at The Verge.

We wondered how it was possible that the largest and most influential technology company in the world could have a day-long service disruption and basically say nothing about it except for a curt and cryptic tweet.

Facebook eventually said that the outage was the result of a “server configuration change” — an impenetrable combination of words that translates to “we played ourselves.” The company wasn’t being attacked, so why not just come clean early?

After Facebook issued its statement today, we asked the company to explain more about the outage, including the real scope of the problem.

Facebook ignored our questions, referring us to its generic statement and apology.

In light of Facebook’s long list of wrongdoings, a temporary service outage might not seem like a big deal.

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