Companies that are experiencing rapid growth and an expanding customer base are usually attracted by it.

There are many advantages that businesses can get from outsourcing customer support.

Below I have discussed the top 5 advantages -  Lower Cost of Operations The cost of hiring employees, paying for their training, and of course their salaries can take a toll on your company, especially if you are small.

Availability of Tools & Technology A company that handles contact center services has various software like Dialer, CRM and sales software as well as quality auditing tools.

The alternative would be you buying all these software licenses and then training your employees to use it.

It’s certainly more expensive and time consuming.

Are you looking to save marketing costs, increase conversions and sales, and build a long-term relationship with customers?

Outsourcing live chat support services can free up your time to focus on your core activities and also  save costs.

Live chat support allows you to give quick answers to questions about your products, solve customer problems faster and assure your customers that you’re there when they need you.

Here is some date to help you get a better understanding of how much customers appreciate live chat:  Live chat had the highest customer satisfaction levels at 41%, as compared to 32% for traditional phone support and only 23% for email support.

Why should you consider live chat support outsourcing?

On the other hand, it can be a huge time saver (not to talk about cost).

Customer support is not just about being gracious to your customers. It impacts how customers and prospects view your company as well as your bottom line.

Good customer support can help you:

· Generate more sales from each customer

· Create positive word-of-mouth and good reputation

· Decrease barriers to purchase

Even though companies know the importance of good customer support, many continue to struggle with it.

Bad publicity can drive away potential customers and create dissatisfaction amongst existing customers.

Considering how much time and money you put into acquiring these customers in the first place, guaranteeing they receive top-notch support when they need ought to be at the top of your priority list.

Apart from face-to-face interaction, phone support provides the most significant “human-element” into the support experience, as agents and customers are able to have a natural conversation, making it simpler for the specialist to read the feelings of the customer and reduce miscommunications.

Less tech-savvy individuals may also pick to call an organization agent to avoid the trouble of having to exploring through a website or customer portal online.

Other tips for phone agents include making the discussions personalized by using the customer’s name, as well as refraining from over-using contents.

Live Chat Support Live chat support is becoming a much more common offering in recent years on organization websites.

One simple way to drastically improve the customer experience during live chat support is to guarantee your chat support allows image uploads, making communication much easier as sharing screenshots can enable your agent analyze and solve an issue.

People are being forced to do work from home, avoid gatherings, and many businesses have shut down their physical shops altogether to go fully digital.

And this isn’t about selling your products or services to people; it’s about being helpful during a difficult time and strengthening your bond with them.

So, if you’re in this boat, what actions can you take?

The mode of shopping has also shifted: people over 65 years are increasingly buying things online and 20 percent of customers have never bought any items over the internet before.

Implement self-service Most people nowadays are used to finding information on their own – that’s why search engines like Google or Bing are so popular.

This may take more time to set up, but it’s a good way to help customers and build engagement for the long-term.

Businesses of all sizes are investing in customer support service to grow.

They are not sure what results they will and whether they will lose control over their support team.

Here are 5 reasons to help you decide whether your organization should outsource customer service.

An outsourced support service provider benefits from economies of scale in hiring, management, technology and processes.

Providing 24x7 support is a necessity for most businesses in today’s globalized world.

Establishing 24×7 customer operations may be difficult for a business.

Good customer support can help you:

· Generate more sales from each customer

· Create positive word-of-mouth and good reputation

· Decrease barriers to purchase

Even though companies know the importance of good customer support, many continue to struggle with it.

Bad publicity can drive away potential customers and create dissatisfaction amongst existing customers.

In this post we will look at six strategies that, in our experience, can successfully increase lead generation and deliver high ROI.

Inbound Marketing & Content PromotionInbound marketing focuses on attracting, converting, closing and delighting the prospects.

The absolute best approach to attract people to your product is to create remarkable content.

This should be valuable, actionable and intriguing content that enables your prospects do their jobs better and addresses their unique pain points and challenges.

Outline what additionalresources need to be created in addition to the content itself, such as a SlideShare presentation to accompany a whitepaper for example.

Incorporate this process into content production so once your campaign is finalized, all the pieces are set up for your marketing team and other individuals to appropriately share it.

Helping customers to ensure that they do not encounter any problem with purchased products or services is important for customer retention.

Providing 24/7/365 customer support is not possible for any growing company.

This not only ensures continued support, but also provides expert experience to customers who can rely on their knowledge.

It’s a simple formula that makes sense: Excellent Customer Support => Customer Satisfaction => Better Retention The following points highlight the importance of customer support services to improve customer retention: -  24/7/365 Customer Support One of the major benefits of customer support outsourcing is being able to extend business hours.

Hiring an external service provider is an excellent way to provide round the clock service.

Your business can depend on professional agents to answer your business chats and calls anytime of the day, including holidays and weekends.

Live chat support is one of the most dynamic ways to communicate with your customers.

Live chat is the best way to go beyond your customer’s expectations and improve customer experience when communicating with them.

Two people can send private text messages to each other.

Visitors to your website can engage with your company by asking questions with an agent who could be sitting anywhere in the world.

Benefits of Live Chat Support Live chat has many benefits:  Increases Customer Satisfaction: Customers prefer using live chat over other ways of getting support.

Customers can also share their screens with agents to help them better understand the issues.

Your team’s motivation has a huge impact on your customers’ satisfaction.

After all, motivation directly affects the productivity and satisfaction of your team, which influences the quality of work produced – and that impacts your customer relationships.

Involve team members in decision-making: Consult customer service agents on their opinions to get a view from the front line.

Showing your appreciation to others can increase their motivation.

Make sure to be objective when giving praise, particularly if you praise an individual in front of his team members.

Show you care  We rely on other peoples to bring importance into our lives.

When someone mentions outsourcing of customer services, the image of those huge call centers often comes to mind from a scene in the movie Outsourced.

If an organization is not able to keep its customers satisfied, then no matter how good quality products and services it has to offer, the organization would never be able to achieve high sales growth.

Explaining the products and services that the company has to offer to customers, convincing them to buy the same over the other competitive products available in the market, listening to their problems, complaints and queries and providing them satisfactory solutions for the same, all fall under the category of customer support service.

Here are some benefits of customer Support service outsourcing: Save Your Money and Resources - This is the biggest, most obvious reason to outsource, but it’s worth repeating.

Save the Headache and Cost of Training Support Agents - Outsourcing customer support allows you to hire managers and agents that already have these skills, so you don’t have to go to worry about training them.

Take Pressure Off Your Staff – If you are still staffing your support function with part-time employees or developers, you are putting them under undue pressure.

GlowTouch President and Founder Vidya Ravichandran, who started the company 17 years ago, stated, “We thank WBENC for their mission to fuel economic growth globally by identifying, certifying, and facilitating the development of women business enterprises.

Since 2002, we have been experts in technical support for several global brands.

GlowTouch specializes in solving issues, satisfying customers, and then selling additional services, therefore

providing a superior return on investment for our clients.

we provide personalized outsourcing solutions including multichannel customer-life support, back office processing, application development, and network operations center (NOC) management.

Not only are they highly skilled with 100% of them being college educated, but their passion to serve our clients and their customers has led to an outstanding average agent tenure of 4.5 years.

Bad publicity can drive away potential customers and create dissatisfaction amongst existing customers.

Of course, you need to solve their problems.

You will be able to turn around even those with a bad experience if you treat them well and make amends for earlier mistakes.

Put yourself in your customer’s shoes to anticipate problems and design solutions to delight your customers.

They interact with customers, understand their pain, and may have solutions to those pains.

This gives you an idea of whether the people you hire for your front lines will represent your business correctly or not.