This kind of support can be quite convenient for users, indeed, but how is it for providers?
What seems to be the problem, sir?To be frank, tech support is sometimes not the most enjoyable job out there, with all that troubleshooting and outbursts of users’ frustration.
Some level of patience and orientation to detail can be of great help when experiencing hiccups, while freaking out is not an option.
There’s always a possibility that the other party is not giving the accurate information.Despite all that, by having remote support software, providers are working more efficiently, saving precious time and focusing on the actual work.
This form of access can be easily established, without having to install software, but the possibilities of the other party are more limited than in a case of the unattended support.
The latter solution means software needs to be installed and somebody must have an authority to do so.