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How To Review 'Inbound Category' Correctly In Humanatic- Tips And Tricks

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How To Review 'Inbound Category' Correctly In Humanatic- Tips And Tricks

In this category, you just need to find 'is caller connected with a live qualified agent or not'.

Qualified agent means 'a person who helped the caller with his requirement/purpose of call'.

Like if a person call for buying a car and a qualified agent helped him to buy a car then it consider as a connected call.

2) Lewis calling for payment of his current vehicle purpose.

Huge listen to all the details and for some issue, he could not handle the call fully and transfer the call to 'General manager'.

If you have any question then comment below and I will answer your question as soon as possible.

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