Digital Transformation: Accelerators & Implementation

It might be an understatement to say that today’s business environment has become hyper-competitive, and the companies that aren’t continuously reinventing their business -- with data at the core -- will end up watching from the sidelines while their market is disrupted.

In fact, IDC predicted that global spending on digital transformation technologies and services was expected to increase by nearly 20% in 2018 to more than $1.1 trillion.At the foundation of the radical rethinking vital to digital transformation is intelligent management of the proliferation of data throughout the enterprise.

In addition, the harmonized and cleansed data must be able to be easily migrated into new systems error-free to accommodate the reinvention of the business.

Gartner measures the average financial impact of poor data on businesses at $9.7 million per year.”Keeping Data In CheckGetting the governance piece right is key as well, particularly in complex data landscapes.

Information governance uses a set of defined roles, processes and policies to help manage data assets and ensure their integrity, accuracy and security.

Without effective information governance, no one can be certain about what data assets an organization has, who controls them, what information they can provide and how they should be used.Good governance also increases the utility of data from new sources -- both inside and outside the organization -- and supports compliance efforts with regulations such as HIPAA and the General Data Protection Regulation (GDPR).But beyond business and compliance requirements, data trust and understanding driven by established policies and rules form the basis for effective use of the algorithms used in machine learning or artificial intelligence (AI).

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It can be used to modify existing systems within a business or create new and transformative ones.

It helps a business provide value efficiently to their customers.

It helps businesses to create an environment that allows employees to focus more on results driven functions while the artificial intelligence learns the customer and captures data.

It takes businesses from posting billboards to advertising on social media.

Businesses must maintain their social media content and keep it current, which may require hiring.

Most people look at the phones or computers multiple times throughout the day.

Information Technology is scaling the heights with Artificial Intelligence and Human Language Technology will make the future more impressive.

Learn more about what is Human Language Technology and how it will be the future of communication from ITsGuru.

It is not a hidden fact that businesses of every scale and sector are turning to AI, or Artificial Intelligence to facilitate seamless interaction with their customers.

This is why the adoption of AI is gaining increased momentum with every passing day.One very effective way where AI is making a formidable presence felt is through chatbots.

In fact, chatbots have been enabling businesses to achieve their objectives and goals since quite some time now.Chatbots?Hmm...Now you may have heard of the term casually thrown around a few times, but it is important to be fully aware of what we are dealing with once we know something about it.What exactly are Chatbots?In the simplest of sense, chatbots are software that can effectively interact with humans through a chat-based interface.

The particular chatbot interface is then integrated on a brand’s AI business app or websites, with platforms like Skype, Facebook, and more.While simple chatbots work by just scanning the keywords within a customer query, the more dynamic and complex chatbots use AI and Machine Learning Solutions for creating natural, language-based responses that tend to be more complex.If truth be told, chatbots powered by AI perform much better when integrated with the CRM platforms that establish a strong online presence for brands.Chatbots in BusinessWith the increased pace of AI chatbots development, three main kinds of chatbots are helping out businesses beautifully-Front-end AI botA computer program that directly interacts with the customer without any manual intervention.AI-assisted agentsThis involves nothing, but a human customer service executive that has the support of AI technology.Human assisted AIThis bot is an extension of the AI-assisted agent, where the chatbot is supported by a human.Enhanced Customer Experience with ChatbotsFor a web and app development company, chatbots have their set of benefits like cost reduction among more, it is the customers that will be the real winners.Here are a few ways where chatbots contribute extensively in providing a better customer experience-1- Efficient Live ChatsThere is no visible difference in interacting with a chatbot and a live customer support representative.

As a result, customers do not need to learn any kind of technicalities to engage with the chatbots.Also, the chatbots can be flawlessly integrated into a company website or app, saving a lot of time for the customers in hunting for the right avenue to get their queries answered.2- Smooth Purchasing ProcessChatbots also make the entire purchasing process for customers a breeze, by popping up on a relevant product page and providing additional product information, a small promotional video, or even some promo code that offers a certain discount.This entire purchase process helps the customer be decisive regarding complete satisfaction.3- Chatbots are Available 24/7If a company has live- chat support, being available 24/7 can result in a lot of extra costs.

This is because live chat support staff will get confronted with fatigue, and will need to be replaced by added staff.

In this age of modern customers who’s preferential to go on travel begins from reading a variety of plans and similarly, the access to AI in the travel industry is also fast evolving simply to improve the customer experience enjoyable.

This results in a lot of other tourists making use of AI-based Travel apps from their smartphones for quickly arranging a holiday trip.

It often includes activities like booking flights, accommodation and acquaintance of holiday trip’s itinerary right in the form of receiving push notification messages.The travel industry is experiencing a big demand among the day-to-day customers once investing with Artificial Intelligence and thereafter reducing the customers travel stress immensely.

These AI Trends are bound to severely impact the Travel Brands and engage customers with the powerfully upgraded travel app features.Learn more at AI Trends in Travel Industry.

Engineer AI is a information sharing platform.

Information based on Technology, Artificial Intelligence and many more.

The information management is a business-critical activity to organize different forms of information- unstructured data, small data, big data, or scattered data that’s growing at an astonishing pace, and then distribute it to the concerned stakeholders or departments.

The four key problems that information chaos cause within the organization:

• The information is in silos and without connecting the dots, the organizations fail at using the right information to engage the right customer, employee, or the partner at the right time.

• In the dynamic world, no human figure can analyze the petabytes of data and extract the insights from the collected data in a couple of minutes, which is actually a need of the hour.

The employee’s productivity decreases due to the lack of access to the information and insights in the real-time.

• Just forget about process automation because even intelligent machines need to be trained with loads of data to perform operations in an automated fashion.