More than thirty years after Captain Kirk was seen talking over video with his friends and foes, fiction became reality in the early 1990s with the first industrial telepresence solution, writes Sukamal Banerjee, Corporate VP and Head of IoT WoRKS, HCL Technologies.

Technological change can come particularly quickly in a workplace environment.

This is in part down to the increasing number of millennials who enter the workforce, since the younger generation demand a flexible, on-the-go workspace that reflects their increasingly modern lifestyles.

Bringing it all Together: UCaaS

The solution to these needs is Unified Communications as a Service (UCaaS): a perfect fit for organisations of all sizes, as it helps avoid the hassle of owning and maintaining bulky IT infrastructure.

With UCaaS, all communication functions such as voice and telephony, meeting solutions, messaging, presence and instant messaging are clubbed together in a single package and delivered over the cloud in a pay-as-you-go model.

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