Ever wondered how implementing text messages in your business process can ease your hectic schedule?
Talking about the Hospitality Industry, it becomes really difficult for a person at the help desk to attend all calls and reply to them patiently with a required solution.
In this video, we saw how text messages can reduce your burden in an easy way.
The Manager decides to handle this responsibility with care when the receptionist of the hotel was on a leave.
They got a short-code for their respective hotel and told all the customers to message on the same number if they need anything or wish to file a complaint or give feedback.
This process is less time-consuming, also your customers will thank you for the same.
It is not a concept of the present era, in fact, it has been into existence for years for now.
Before the invention of the Internet and even before it became popular; people used only text messages as a medium of conversation with the other people.
But with the advent of technology, as soon as the internet became popular; people shifted their focus from SMS to emails and other social networking platforms.
Yes, you read that right.
These texting apps are majorly used by those organizations which use Salesforce to manage their huge databases.
As we all know that, earlier emails were used for the same but now the industries have been shifting their focus from other methods of marketing campaigns to texting.
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Hospitality is the most thrilling, dynamic and demanding industry of all.
The varying demands and eccentricity of guests, keeping the expenses under control and successfully handling all other responsibilities can be overwhelming, even for the most experienced managers.
And remember, the primary focus on their attempts revolves around enhancing the customer experience.
Currently, and fortunately, at the crest of this craze stands a fresh addition – electronic signatures.
These documents are manually signed, scanned and emailed, sent via courier, or faxed to relevant parties for approval and retention purposes.
How e-signatures are reshaping the hospitality industry
Short Message Service (SMS) is the technology that enables user to send and receive text messages via mobile phones.
Short Message Service (SMS) is the technology that enables user to send and receive text messages via mobile phones.
There are two basic types of SMS:
Point-to-point communication service is the service that supports messages between two subscribers of the SMS services.
SMS network architecture is based on the architecture of Global System for Mobile Communications (GSM).
Instead, messages are routed and stored in SMS Message Centre (SMSMC), and then forwarded to the destination.
As IoT has shown its footprint in almost every vertical, hospitality didn’t leave unmarked. Many hotels are already using IoT to control the thermostats within the rooms. By using connected thermostats, hotels can adjust room temperatures at check-in and check-out which eliminates the cost of cooling or heating. IoT in hospitality industry has revolutionized the service delivery and has improved the customer experience while reducing the costs.
Visit site : https://www.biz4intellia.com/blog/top-5-trends-and-illustration-of-iot-in-hospitality/
