Ever wondered how implementing text messages in your business process can ease your hectic schedule?
Talking about the Hospitality Industry, it becomes really difficult for a person at the help desk to attend all calls and reply to them patiently with a required solution.
In this video, we saw how text messages can reduce your burden in an easy way.
The Manager decides to handle this responsibility with care when the receptionist of the hotel was on a leave.
They got a short-code for their respective hotel and told all the customers to message on the same number if they need anything or wish to file a complaint or give feedback.
This process is less time-consuming, also your customers will thank you for the same.