HP scanner is the device that is scanning multiple pages uninterrupted at a time. But like every other electronic device, it is also prone to errors and problems like no other. The HP scanner not working issues include scanner won’t scan, scanner not detected by the computer/laptop, errors pop up in the scanner, and many more. All the problems that occur in the scanner need to be diagnosed by experts upfront to get the best solutions. Dial HP scanner technical support phone number for the best advice.
The cause of scanner errors can be different and sometimes hard to identify. The connection issues can prevent the scanner from connecting to the computer and services problem in the computer are the possible reasons for the issue. The scanner issue occurs with all kinds of operating systems and the reasons vary from corrupted system files to outdated or broken scanner driver issues. Want to know about the errors occurring in the HP scanners? Dial the HP scanner tech support phone number for quick assistance.
Troubleshooting HP Scanner Issues
Solution 1 – Check the connection issue
Make sure that the scanner is powered on in the first place. Check the connection issue and if you’re using a USB scanner, then check the USB ports and USB cables to ensure proper working. Are you using a network scanner? Make sure that the computer has good internet connectivity and the scanner connects to the computer under the internet.
Solution 2 – Enable WIA (Windows Image Acquisition) Service and Associated Services
WIA is a model that allows graphics software to communicate with imaging hardware like scanner and cameras. The user should enable WIA service in the computer if the scanner stops working. Follow the steps –
Press the ‘Windows logo’ key in the keyboard and ‘R’ at the same time to invoke the ‘Run’ box.
- Now type ‘services.msc’ and click ‘OK’.
- Move down and double click on ‘Windows Image Acquisition (WIA)’.
- As the popup appears, ensure that the ‘Startup type’ is set to ‘Automatic’ and the ‘Service status’ is ‘Running’. If the Service Status is already running, then click ‘Stop’ to stop the service. Re-enable the service clicking on the ‘Start’ button.
- Save the changes clicking on ‘Apply’ and ‘OK’.
- Restart the computer now and try to use the HP scanner again & see if it works now.
Solution 3 – Update the scanner driver
The HP scanner will not work effectively in case of a missing or outdated scanner driver. So, it is important to update the scanner driver. There are mainly 2 ways to update the scanner driver, known as manually and automatically.
Manual update: Visit the HP website and find the latest driver for the scanner. Install it on the computer.
Automatically update the scanner driver: Use specific software to recognize the system and find the correct drivers for it.
Solution 4 – Troubleshoot hardware problems
In the computer, open ‘Control Panel’ and click ‘Troubleshooting’.
- Click ‘Hardware and Sound’ and then ‘Hardware and Devices’.
- Now follow the on-screen instructions to finish the troubleshoot and fix the detected issues.
Solution 5 – Run System File Checker
In the search box, type ‘cmd’ and right click on ‘Command Prompt’. Now select ‘Run as administrator’.
- As the Command Prompt opens, type ‘scannow’ and press ‘Enter’.
- Wait till the time verification is completed 100% and it can take a while.
- After completion, type ‘Exit’ in the Command Prompt and press ‘Enter’.
- Now restart the computer and see if the scanner starts working again.
Solution 6 – Download the HP Print and Scan Doctor
Diagnose and fix the HP scanning not working problem using HP Print and Scan Doctor. Here are the steps –
Visit the HP official website and once the download is completed, run ‘HPPSdr.exe’ on the PC to install it.
- Now open the HP Print and Scan Doctor, and click on ‘Start’ button. Select the scanner model on the list.
- Now click on ‘Fix Scanning’.
Has the troubleshooting steps worked to fix scanner issues? Contact HP scanner tech support for the best solutions. The professionals sitting on the number diagnose the problem remotely and provide instant solutions.
HP scanner, or other common technical issues.
In this blog " Useful Tips For HP Scanner Troubleshooting " you will learn both basic and advanced HP Scanner Troubleshooting so that you can resolve the HP scanner issues easily at your home.
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Once done, take a test print of color copy to ensure that it is working properly or displaying issues again.
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The HP scanner is not working properly because of many reasons.
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