According to Forbes, Fifty-seven percent cite “integrating all social, mobile, web, commerce, service efforts and investments to deliver an integrated, frictionless, and omnichannel customer experience” as a long term goal; fifty-four percent cite it as a short term one.
Today, IoT spending is dominated by the manufacturing sector.
IoT has the potential to move all three steps to a “continuous moment of truth”.
Artificial Intelligence will move from boardroom talk to adoption; from use only by large, tech-savvy corporations to enterprises of all sizes across industries; from use cases in limited scenarios like banking/ customer care to several business processes.
(1) Digitalization has given rise to very large, diverse data sets and an ever-accelerating accumulation of data (2) Rapid growth of computing capacity and decreasing prices enables the processing of large data sets by an increasing number of users (3) Evolution of new data-use algorithms.
Companies that produce office automation software are already investing big on adding to their portfolio trainable digital assistant technologies that are smart, predictive, have the capability to learn, and can quickly adapt to changing the environment.