With Slack going public this week, Business Insider recently sat down with Jacob Bank, Gmail's director of product management, to learn more about Google's enterprise chat strategy.
Bank said an important update will come later this summer when its team chat product, Hangouts Chat, moves into Gmail.
"But according to our research, the vast majority are just frustrated by having to constantly keep tabs on two separate places."
Google will also try and help users manage their chat and email in a unified way, as well as cut down on interruptions by prompting them to use certain channels at certain times.
Think about an important note to a manager or a marketing outreach to a potential customer — email is still probably the best means to communicate in certain situations.
That's giving hope to companies like Google and Microsoft, who are betting their email products can not only co-exist with chat, but that email can make chat better.