The basic goal of keeping customers satisfied has always been at the heart of Customer Services. Back in the days, it meant taking occasional phone calls from an upset customer & assuring them of resolving their issues. Things aren’t the same in the modern days.
The biggest change in customer service is the sheer number of channels through which people can contact your business. Instead of just phone calls and emails, customers can now reach you via social media, video call, text message, or even live chat.
The rate at which it’s been accepted across the corporate world, you can’t simply overlook it. It’s no more an option to update your skills and use the latest tools and technology in order to provide the best customer service to the customers. You’ve got to stay in the game!
Here are a few customer service trends that I think will rule this year & beyond
Research says that more than 65% of business owners think they know their customers. Another 10% surprisingly think it’s not important to know the customers & what only matter to them are revenue, sales volume & profits.
The ‘Push-it-all’ marketing strategy of the early 2000s isn’t as effective now as before. Customers are no more bound to buy whatever available on the shelves. There’s simply no shortage of options across all price range. Times have changed drastically, for the good
In today’s cut-throat world… it’s absolutely necessary to research, analyze your customer profiles or their behavior on the web. This not only gives you key insights into their needs/wants but also what they expect from a service. Only when you know your customers’ expectations, you will be able to work towards the right track or even beyond.
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CRM with Customer Portal ensures that you enter the market with a transparent and secure interface so that your company can easily win the trust of the clients.
Providing a window that is strictly related to showing the transactions that have happened between you and your clients.
This will help in keeping up with the client requirements and presenting reports according to the recorded data.
Through this you can also keep a track of all the services that you have provided to your clients and when they will expire so that the renewal process is smooth and prompt.
CRMHike is one of the CRM software that allows having such customized tools in your client support systems.
Visit their official site to know more about them.
