It's not me, it's you: 'Breaking up has never been easier'

Fed up mobile customers can finally dump their providers by text from today, under new rules from Blighty's comms regulator, Ofcom.

The body has also banned mobile providers from charging for notice periods running after the switch date, which it estimates will save consumers a total of £10m each year.

Currently, folk wanting to switch their mobile operator and keep their phone number have to call to request a "porting authorisation code" (PAC) from their existing provider.

But the new "text-to-switch" process is intended to simplify the process.

If a customer wants to switch and keep their existing phone number, they just text "PAC" to 65075, with their existing provider expected to respond by text within a minute.

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