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online reputation management

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Bloggers Mind

Your online reputation determines how your customers perceive your brand or service. While social media allows you to get in touch with your customers instantly, it is a two-edged sword. Customers often resort to social media to voice their love (or hate) for brands, reaching out to them for product/service information, troubleshooting, show brand love or to complain. Most important of all, social media has emerged as an effective customer service tool.

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