The use of Chatbots has multiplied over time and today, we can see them in use on every social media platform like Facebook, Telegram, Hangouts, Slack, or also on online websites that has to deal with customers.
They are also a major and important segment of retail IT solutions today.
Chatbots can be defined as conversational applications which are combined along with messaging platforms that in return execute automated tasks, like gathering information from customers or helping online shoppers fetch the right products.
For Chatbots to run perfectly, one does not need to install additional apps; they are fairly simple and inexpensive to build.
Let’s consider this: if you want to build a powerful Client Retention Management CRM platform for your website, it will take a lot of time and effort along with cost being another major factor.
And this would feel just as if a real person is talking to you and while it easily gathers the data an online retailer would need from the future or existing customers.
It may sound strange, but e-commerce and banking organizations almost work on the same principle. If they don’t get back to their customers soon enough, they’ll most likely lose the customer to the ever-increasing competitors. Thereby, it is important for both e-commerce and banking organizations to be available for their customers 24/7 at any cost.
As per a survey, about 44% of U.S. customers prefer chatbots over humans as customer support.
Chatbots have been around for only a few years and they’ve already gained enough popularity that more and more online businesses are using them to resolve the customers’ never-ending queries. Most of all, chatbots are cheaper and can save up to 30% cost on resolving customer requests per year.
1. Enhance User Experience
Let’s discuss an example: You’re an entrepreneur who spends most of his time traveling. You’re into some products an e-commerce store sells online but you have some queries. Would you wait for 3-5 business for the answers if you mail them? Definitely no!
At the same time, if you have an option to talk to a chatbot and ask about delivery duration, charges, product, and any other thing you’d want to know, you’re most likely to become a regular customer. That’s how chatbots are revolutionizing the user experience in e-commerce stores. For the same reason, the use of chatbots in banking has increased over the past few years.
2. Generating More Leads
Those days are long gone when cold calls or newsletters were enough to take your online business to its full potential – be it an e-commerce store or banking organization.
The advent of innovative chatbots has revolutionized the customer support phase – evolving your e-commerce or banking website into a less-frustrating platform. Whether you’re a finance manager or e-commerce manager, you’re always on the verge to stay one step ahead of the competitors. Thus, now is the right time to add a unique feature which can help in generating more leads.
3. Frequent Feedback Collection
The advancement in the natural language process and computing has given rise to the more generic chatbots which are able to handle more convincing conversations. In fact, AI integrated chatbots are able to handle dozens of customers’ queries that are redundant.
For example, if you get over a hundred questions about delivery charges or duration per month, you can simply program your chatbot to answer accordingly.
Moreover, if you’re looking to enhance your bank’s service and eliminate the downsides, the use of chatbots in enhancing the customer experience and asking for feedback at the end of the call has shown considerate outcomes for many banking organizations.
Chatbot development offers the most powerful and convenient way of streamlining customer interactions.
We, as a chatbot developement company , use robust technology that enables us to quickly build and deploy smart chatbots over a wide number of channels such as Slack, Facebook, Whatsapp, SMS, Telegram and many more.
We strive for brilliance as we pursue our bleeding-edge development methodologies to build the best and most sturdy deliverables for our clients.
These smart bots helps to cut down on unnecessary resources by performing simple tasks numerous times.
Chatbot automates procedures and enables you to cut down on wasteful resources.
This increases efficiency and helps you to reach global customers easily.
However, you then quickly find out that the follower is a programmed bot, a barely-used account, or a scammer using someone’s bikini-clad image as their profile picture.
In other words, someone that doesn’t care what you had for breakfast this morning.Fake users dominate theinternet.
According to The Atlantic, over half of internet traffic is due to bots.
And social media is no different.
Business Insider reported on a 2015 study that discovered nearly 8 percent of all accounts on Instagram are, in fact, fake spam bots.
Read More Fake follower economy definitely has far-reaching consequences
Secondly, your customers receive a better UX experience of finding and ordering goods or services, paying for them seamlessly, and more.
Now, chatbots can cover the following usages:
Chatbots, in most cases scripted, can perform as live FAQ and process over 80% of support queries.
Shopping assistants can even adopt changing messages and themes, send holiday greetings or information about an actual sale.
Chatbots help clinics and hospitals save a considerable amount of money.
Thanks to ML algorithm, MedWhat chatbot provides users with increasingly accurate answers on questions concerning medical diagnoses.
