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Virtual Assistants vs Chatbots – Which Are Better?

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Virtual Assistants vs Chatbots – Which Are Better?

You’ll lose prospects showing interest in your business while disappointing existing clients who were expecting good service.

Implementing a chatbot or hiring a virtual assistant can address this issue, but if not done properly, it’ll just frustrate visitors with how you’re interacting with them.

They can handle technical issues

A human agent doesn’t rely solely on a database for answers.

They can manage product damages

If you run an e-commerce site, you’ll need a virtual assistant to go through tickets for product returns.

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