Call centers can take their pick of call center software but it is not easy given the variety of solutions available from top brands and from challengers such as Hodusoft.
If you are thinking of starting a call center as a stand-alone business or as part of your business then consider this guide designed to help you pick one that will give value.
Ideally, well designed omnichannel software for contact centers will provide a unified dashboard that lets agents keep watch over all channels.
The skill-based mapping feature is one must-have feature in the omnichannel contact center software.
There is no time wasted in switching calls from one agent to another.
Make their jobs enjoyable too