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Get IVR System for the Hospitality Industry – Deliver Customer Delight Each Step of the Way

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Sindhav Bhageerath

Hospitality is a confluence of various services covering travel, accommodation, catering, tourism and it may even include entertainment. Even within each there are several sub-categories. For instance, travel covers surface transport, air and sea. Accommodation includes everything from bed and breakfast to five star stays. Just as there are service lines there are modes of service delivery. Travel operators and hotels may serve customers directly or through a network of agents. Travel agents may have travel as the main line and hotels as the secondary line or vice versa. Then there are tour operators that rely on all these segments when they put together a package for customers. The IVR system plays a pivotal role in helping customers at all points and in all respects of their travel.

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Sindhav Bhageerath
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