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Questions To Ask Your Attorney Answering Service Provider

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Legal Call 24
Questions To Ask Your Attorney Answering Service Provider

Attorneys do it all. Between litigations, meditations, advising clients, planning for cases, doing research, negotiating contracts, writing briefs, and staying up to date with regulatory changes, there’s always something important to be working on.

That said, attorneys don’t need to do everything in the office. Successful lawyers know that some jobs are better left to others. They make the most of their time by using virtual receptionist services in North America.

An answering service lets an attorney outsource the distracting work of screening phone calls, starting client intake forms and answering questions. These services make use of on-demand agents who can talk to clients and prospects via phone.

By putting skilled, professional receptionists on the frontline of your firm communications, legal answering services also removes the friction attorneys may experience when they navigate client relationships on their own.

Virtual receptionists respond to calls on behalf of you or your firm, transfer calls, schedule appointments, takes messages, collect information and answer basic questions from callers.

Virtual receptionists vary in terms of what they provide. Some services offer just virtual receptionists during business hours. Others offer comprehensive 24/7/365 coverage as well as integration with legal practice management software.

Not all legal answering services are created equal. When checking your options, look for a provider with experience in the legal industry, as well as the and features your practice depends on.

When choosing a virtual receptionist service in North America, don’t forget to ask the following questions:

• Is the solution incorporated with legal technology & law practice management software?
• Does it offer phone service and live chat?
• Is it powered by people rather than AI?
• Can it offer call forwarding?
• Is it optimized for client intake?
• Can the on-demand receptionists make outbound calls besides taking inbound calls?
• Does it allow for call filtering & prioritization?

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