Are you planning to take your business to the next level in customer care? Working with a live answering service is an excellent way to boost operations while offering 24/7 support to your clients. With communication solutions for every industry, company size, and service level, it is never been easier to get started. As technology continues to grow, answering service platforms and capabilities follow suit. This makes keeping track on your virtual receptionist service a breeze, from call quality to message preciseness to questions regarding your bill. Here are a few ways to stay connected with your answering service.
Know how to make use of your online portal & mobile app:
Even if you are using basic services, there will be an online portal or a mobile application where you can access your messages. After signing up, read through a tutorial or two on everything that you can get out of the software. Or, ask a customer support personnel to guide you through it.
Some services let you forward messages directly from your portal as WAV files, document follow up notes and add tags, create login credentials for your workers and allocate particular calls for them to address & track, incorporate your existing appointment calendar, and more.
Listen to call recordings:
If you are working with a live answering service that provides call recording and you haven’t taken advantage of that feature, then it’s in your client’s best interest to listen to as many calls as possible. We have all been on the other end of a fateful customer service interaction. Being a business owner, you know how important it is to maintain a great reputation.
Take your time to listen and address the operators’ performance as well as the way your call script flows, questions that potential clients usually ask, possibilities for up selling & cross selling, and anything else that is important. Then, get in touch with your service to offer feedback, twist your script, or changes some of your FAQ’s.
A great answering service will ensure that they’re able to change and grow with their client needs, rather than have a one size fits all.
Live answering services are full of user-friendly features, designed with customers need in mind. Get in touch with My-Sidekick to take your customer support & business model to another level.
Telephone answering serviceThe Best Virtual Receptionist & Live Phone Answering Services 24/7.
Your Clients Will Love Us!
Outsourcing Telephone answering services in Regina to My-Sidekick can help you to keep your business open to customers 24/7.
Our clients in Regina are convinced that once you've tried our amazing service, you'll wish you'd signed up sooner!
Your glowing record of case wins, fast turnarounds, big name clients, word of mouth and online reviews will all contribute to the overall success of your firm, but often the most important factor for people choosing an attorney is the way they’re treated when they first get in touch and each touch point throughout their interactions with all of your team.
Customer experience makes a massive difference in how your firm is perceived and, in turn, how successful it could be.
One of the best ways to show commitment to customer care is with the very first, and often most regular, point of contact for your customers – a professional, polite and competent person responding the phone.With so many firms finding it hard to perfect this part of the client journey, we have compiled a list of the top reasons a law firm require a professional telephone answering service in Canada.1) Attorneys are exceptionally busy:Calls from your clients, keen parties, other firms and anybody else who might require your time can be a major disruption.
Without hiring additional team members or developing an in-house call centre, you could be missing new cases and letting your already crowded schedule to be interrupted & delayed every time the phone rings.With a professional telephone answering service in Canada, you’re able to focus on other tasks, and your callers are given a great experience – a far better result than a continually ringing phone, and interrupted legal staff.2) Consistency in client care is vital:Every time your telephone rings – it is vital that it’s answered professionally and by an individual who has been trained to deliver the best possible client care.
It can also become a voice your callers can come to identify.With the help of a professional telephone answering service in Canada, your clients will always be able to get in touch with your firm and speak with a devoted receptionist who sounds like they are based in your office, and wholly understands how your firm operates.
Every scenario will be covered in programming and scripting allowing for concise, consistent calls.Here at Legal Call 24, we have been offering our telephone answering service in Canada to law firms since 1948.
