The customer experience (CX) is defined as the entire process of the users when they become a customer of your products and services. Whereas the onboarding experience is the ongoing relationship between a customer and products or services. According to the experts, better customer experience is not about what and how much features they are offered. Ultimately, it's understood with a seamless and integrated user-experience that provides the full flexibility and growth based on the changing customer need and expectations.

Delivery Distress

Maybe you have a great feature that can improve your existing onboarding process, but you can struggle for its successful execution within the constraints of your organisation's current setup and capabilities. The time when you will reach to its implementation, then the customer expectations have changed and the feature will become obsolete itself. Isn't it true?

Releasing your products on time can indeed be a challenging factor, especially when the current setup is not optimised. Due to this, all the internal release and testing automation will be delayed. Though, allowing yourself for this delay can be expressed through customer requests, complaints and suggestions. If you haven't taken appropriate action and responded on time, then they will switch to your competitors or others.

What you are required to do here is go for the right solution that can provide continuous testing and timely delivery. The single solution to all these problems is DevOps!

Deliver with DevOps

DevOps plays a significant role in delivering the updates efficiently, reliably, safely and timely. In short, it gives an essential contribution to improving customer experience. It prioritises to break down the barriers between teams and roles that drive better results and sustainably minimise the lead to time for the positive business impact. If the development is challenging, then the team capacity, skillset and process will delay the smooth delivery and negatively impact the customer experience. For this, you need to choose an agile development methodology with the best technical approach i.e. DevOps.

The combined DevOps practice for better user-experience includes improved speed and quality. The process also called DevOps for Customer Experience that includes:

• CX Automation-The automated execution of CX tests
• CX Testing-A functional, regression, performance tests that concentrate on the customer’s perspective.
• CX Monitoring-An ongoing checks for the better design and functionality that goes hand-in-hand with no issues.

Today, some cloud migration consulting firms provide the best in terms of customer experience. They are the one that has adopted the DevOps technology to meet the real-time customer demands.