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Why Hosted IVR Useful for Business?

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Anu Manchanda
Why Hosted IVR Useful for Business?

In a competitive marketplace customer satisfaction always matters for business. And, bad customer experience ruins the business’s brand value. It does not matter if you are an SMB or startup and deal with B2B or B2C services. As an organization, the important thing is to provide better customer support and succeed quickly. For this reason, businesses must apply business process integration concepts with the best available technology such as Hosted IVR Solution. But many enterprises are still using traditional telephony systems, which means they are spending a lot of money on their infrastructure. Therefore, a hosted IVR system can be a better option to avoid expenses and deliver outstanding customer support services.

However, in the past, the IVR concept was not so popular, but due to technological advancement, businesses would like to make Hosted IVR as their first choice. But before that, you need to understand the meaning of the Hosted IVR system. The word “IVR” stands for “Interactive Voice Responses” an automated voice system whose work is to allow interaction with the callers and computerized voice system that assist them. Due to technological transformation, some IVR systems are so advanced that they operate on voice recognition and interact with the customer through a voice response instead of a dial pad response... Know More: Medium.com

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