Knack Systems experience of Cloud-based support has helped to bring a much higher degree of customer satisfaction to the customers of ELITech, which they expect to lead to a growth in their customer base. Visit the website to know more!! https://www.knacksystems.com/
Have you heard of customer support as a profit center?
Are you wondering how that would work?
- Imagine, for a moment, as a support leader you’re receiving requests from senior management to grow your team, rather than cut expenses.
Having a robust Client Management process is all the more important due to the disruption by COVID-19.
Your customers are no exception.
And this calls to put steady client management at the center of our business strategy post COVID-19.Understand full well that, not all your customers had the right remote work strategy or were in an industry that could have been less impacted due to the pandemic.So, start with reviewing your existing customer base, initiate contact, engage more (if not already done), and identify how they are running their business and how you can help.There may be a lot of things that you can do for your customers.
And not everything is about giving them hefty discounts or charging less.
Read the full article at Orangescrum Article
Business is no longer limited to providing products and services.
It now dwells on good customer service and positive customer experience, mainly because potential customers readily believe in the word of mouth of their relied ones compared to paid advertisements.For this reason, FeedbacQ provides a wide array of tools that can measure the customer sentiment, for instance, customer survey.
By the efficient use of something as simple as a customer survey, one could capture customer feedback and deduce the customer sentiment and calculate a company’s customer loyalty or their Net Promoter Score.
Taking this basic fact into consideration, FeedbacQ provides fully customizable branding and multiple types of questions.
For instance, the users can have in their surveys - number/star rating type questions, choose the most appropriate option type or even descriptive type questions; according to the requirements.
Even images and videos can be attached to the questions if the survey demands it!This service can be used for any and every kind of industry, from retail outlets to hotels, from healthcare and research to airports; and even from banks to spa and salon.