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How to troubleshoot the Echo Dot setup download issues?

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There is nothing more annoying than having your Amazon Alexa app stuck at during the alexa.amazon.comcom/setup dot download setup. Echo Dot devices have become a crucial part of our day to day life, but there might be troubles in setting up the Echo device. To complete the setup, a customer requires the Amazon Alexa app. You may encounter the Echo dot application stuck on the screen or you may notice that ring light is blue and not turning to orange. This will not let you complete the setup process. 

Moreover, the Echo Dot application may not be able to connect to the Echo dot device. So, it is important to troubleshoot the problem. 

Common Issues Behind Echo App Download Error:

  • Compatibility issues. 
  • Incorrect time and data. 
  • VPNs and AD guards. 
  • Same Network Switch. 
  • Outdated Android System.

 

Troubleshooting Guidelines to fix the Echo Dot Download Error

Check the device compatibility With Application

You need to check the device compatibility before you download the application. Amazon Alexa app is compatible with iOS 8.0, Android 4.4 or Fire OS 3.0 version or higher. If you are using the ioS version or smartphone, follow the steps below: 

  • Open the ‘Settings’ app on the iPhone. 
  • Choose General>>About. 
  • Check your device version on the screen. 


Reboot the Device 

A simple restart can help you to fix the setup problem. Device reboot can help you to get rid of Random Temporary Configurations which affects the performance of your phone. So, allow the app to run smoothly by rebooting the device.

Change Date and time 

The setup process may be stuck due to conflict in the phone’s date and time. So, make sure your data and time are set to automatic to avoid the conflicts. 

Disable Smart Network Switch 

When the smart network switch is turned on, the application may be stuck during the device setup process. Thus, you need to disable this feature to troubleshoot the issue. So, disable the smart network switch and get rid of the problem. 


Disable the VPNs and AD Guards 

 Disabling the VPN and AD guards in your Amazon Alexa enabled device. This will help you to complete the setup process without any hassle. The VPN and ASD guards installed on your device may not let you complete the setup process. So, make sure you disable them and then proceed with the setup. 


Update the software 

Updating the applications on the device always helps to troubleshoot the major software errors. Before you download the Alexa app for setup make sure that your device software is up to date. 

Setup the Amazon Alexa app from the website 

You may consider setting up the Alexa app using the web browser if you are unable to complete it on your phone. Just visit the Amazon Alexa website and login to the Amazon account. Make sure that you add the right login credentials to log in. 


So, follow these steps and fix the alexa.amazon.comcom/setup dot download issue while setting up the Alexa app. If you still have a doubt or concern, you can seek advice from the professionals to clear the query. 

 

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