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Transparency is an essential part of effective teamwork.
Work just runs better when everyone in the team knows what the other members are doing.
When peers and managers, both will have a centralized email ticketing system, the process of assigning tickets to the team will be easier.
Employees will know what they will be working on next and they can set priorities.
You will not start working on things already done or currently in progress by other team members.
This aids in faster workflows.Why Your Company Should Use an Email Ticketing System