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On-demand food delivery: Customer satisfaction is the priority

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Desmond Ivana
On-demand food delivery: Customer satisfaction is the priority

Everyone loves food. Usually, people visit the restaurant with their family to enjoy their favorite food. Bring the same menu to your home with a food delivery app like Doordash. All the users need to do is create an account and search for their preferred food or restaurant and order the food. Users can track the delivery agent using the application. If the food delivered is not upto the mark, then the users can claim a refund replacement. Discounts and coupons are given regularly.

The various business models in online food delivery application:

Business to the customer: The enterprise owner has its delivery service for their shops. The app is developed and maintained by the business owner. It promotes only the products and services of their own. For example, McDonald's has an app for its food items.

Business to business: The application is for the transaction between business owners. To be more elaborate, both users and business owners can book their services through the app.

Customer to customer: It primarily aims to provide services to customers. Online delivery applications like Swiggy and Zomato are based on the model. The interactive user-interface is developed, keeping the users in mind. 

On-demand food delivery apps provide quality food for the customers at their doorstep. Owning this kind of application will be a profitable venture, as more users are adopting this app for food delivery. The main reason for this success is timely delivery and interactive User-interface.

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Desmond Ivana
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