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Pros & Cons of Voicemail Messages

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Sonika Dhaliwal
Pros & Cons of Voicemail Messages

A Voicemail message manipulates and stores the recorded spoken messages which can be easily accessible to the users from any phones 24/7. It improves internal communication, enhances customer services as well as increases productivity, and reduces the costs of messages. The system of voicemail is based on a computer system that allows the subscribers and users to exchange personal voicemail messages to deliver the voice information and transaction process that can be done easily related to organizations, products, individuals, services by using the ordinary phone. Voicemail messages are stored electronically where the callers leave the short messages which are stored on the digital media for the later retrieval of messages by the intended recipients. Users can very easily play their voicemail messages as text or audio.

Advantages/Pros of Voicemail Messages

The voicemail messages are highly advantageous and serve as an important means of business communication. It reduces the requirements of a secretarial, receptionist, or administrative support. It can easily update the messages too. The phone calls can be easily transferred from one department to another department more efficiently and easily. When the caller leaves their voicemail messages then there is no chance that any call will be missed anymore. The voicemail messages boost up the productivity of the job, as it enhances the efficiency as well as does the saving which in turn generates money for the company. It has the capability of providing 24/7 answering services. It also improves the message content accuracy and also enables to send multiple messages to people. The callers will be always in touch through voicemail messages by leaving their name, phone number, and message. A well-implemented and perfectly designed voicemail message system provides unlimited benefits to their customers and businesses. The voicemail message enhances business performances as well as increases the communication efficiency between clients and customers. The voicemail messages, no doubt plays an important and integral role in business communication. Voicemail is an innovative feature of digital phones, cellular phones, and the corporate PBX systems.

Disadvantages/Cons of Voicemail Messages

There are various disadvantages of voicemail messages too which may include many reasons like some people do not like the voicemail message system, as they think that it is a nuisance for them and is not beneficial for them. For smaller companies, it is said that voicemail messages are less economical. Some people think that it is difficult for them to recall which options were used by them previously. Sometimes it becomes tiring and hectic as well as time-consuming for listening too many voicemail messages when lots of calls are missed. That time can be used for doing some other urgent and important tasks. Sometimes when it becomes tiring listening so many messages, then you start deleting messages without listening to them which ultimately causes to miss various important messages which were deleted. There are also chances of a message recording system to be hacked by the hackers who can very easily phish the passwords through social engineering and spam email. The hackers may access the messages that can take important and relevant information.

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Sonika Dhaliwal
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