From childhood, individuals are taught by their caretakers how to control emotions. In India, especially, teaching how to cope with emotions is gender-specific. All individuals, irrespective of gender, must be taught how to effectively manage their emotions.
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Have you ever sat on hold with your cable provider, trying to figure out why your bill always seems to be more money than you thought it was going to be?
Frustrated by this modern-day phenomenon, you hang on through the horrible hold music, only to be transferred several times to someone who tells you your issue will have to be “escalated” to a supervisor who will get back to you.A couple of days later, you receive an email from your cable provider who declares you one of their “valued customers,” advertising an exclusive deal for their Wi-Fi services.
The last thing you’re going to do is sign up for yet another service with that company, regardless of how good of a deal they pitch you.You may not realize it while you’re hitting that delete button, but what you just did was what most consumers do these days; decide on a brand not based on price, but on your experience and emotional response to them.Today’s crowded digital landscape and an ever-expanding eCommerce marketplace means that brands and consumers alike are looking for something more than just a straightforward buyer/seller transaction.
By using customer data to provide an enriched and engaging brand experience, you’re providing a deeper emotional connection and a sense that you understand their needs now and in the future.
This is the extra something that will keep customers faithful to your brand.Emotions and Experience Control Purchase PowerSmart, future-focused brands have been looking at the emotional side of customer experience strategy for some time now, because when you use emotion to drive your CX efforts, it becomes a powerful differentiator between your brand and your competitors.More companies are getting better at the functional basics of customer experience, like responding in a timely manner to questions, streamlining the purchase process, and providing potential product recommendations.
Brands that are thinking of the next step ahead know that they need something unique to offer that separates them from their competition.
The term Emotional Intelligence was popularised in the mid-1990s by journalist Daniel Goleman’s book, Emotional Intelligence: Why It Can Matter More Than IQ.
While the book’s assertion that emotional intelligence is more important than IQ is controversial among psychologists, it does appear as though emotional intelligence may play a role in academic achievement.Self-awareness, emotional control, self-motivation, empathy, and relationship abilities all fall under the umbrella of emotional intelligence.
Naturally, it is necessary for effective communication with people – and so serves as a gateway to improved learning, friendships, academic success, and employment.
These kinds of skills established throughout our early years in school frequently serve as the foundation for subsequent behaviours later in life.
Most people, on their wedding day, don’t anticipate that this joyous occasion might end unhappily.
But the reality is that between 40% to 50% of married couples eventually do end up filing for divorce.
It’s an emotional time and there are a lot of feelings to process, along with legal and financial fallout.
This can be amplified if you have children.
But one of the best ways to deal with divorce is to educate yourself and prepare as best as you can for your future.
Below are some ways to cope with an impending divorce.
