Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has announced that it will expand its Vonage Contact Center offering to include seamless integration with Microsoft Dynamics 365.
Vonage Contact Center for Microsoft Dynamics 365 enables businesses working within the Microsoft ecosystem to leverage personalized customer engagement capabilities with a cloud-based contact center solution, empowering agents to increase productivity, access customer insights and deliver an enhanced customer experience.
“As we continue to grow and build upon the success of our integration portfolio, the expansion of these strategic partnerships enables Vonage to provide differentiated solutions and services that allow businesses to transform how they communicate and operate from the office or anywhere across the globe,” said Jay Patel, Chief Product Officer for Vonage.
“Expanding our global partnership with Microsoft to deliver the powerful combination of Vonage Contact Center and Dynamics 365 not only increases the value of our customers’ technology investment, but delivers the tools agents need to deepen customer relationships through data, digital workflows, and an easy-to-use, unified interface.”
Increasingly, organizations are standardizing their mission-critical business applications on infrastructure platforms like Microsoft to run their cloud applications. Vonage Contact Center for Microsoft Dynamics 365 builds upon solutions already available for Microsoft and Vonage users, including integration with Microsoft Teams.