Wowdesk Inc
Current coronavirus pandemic may be one of the reasons why remote working has become the new normal but physical distancing can bring some major challenges for lawyers, no matter what condition. Without in-person interviews, on-site evidence collection, and in-person collaboration with colleagues, all investigations are transforming into struggles. In addition, web-based tools come with vulnerabilities and not having proper cybersecurity measures may hurt the privacy and confidentiality of you and your clients. Luckily the right tools such as a powerful and secure case management software can help you in these times.
Whether your team is sitting with you or around any part of the globe, an effective case management system can maximize your efficiency to a great extent. Here are the features that can help you easily carry a remote investigation.
Secure Platform
Security is the primary concern for remotely working investigators. There are literally thousands of case management platforms taking rounds of the internet. But choosing an encrypted and password-protected software is imperative for remote investigations since you work around sensitive data.
In addition, look for a case management system that has role-based access. This enables you to give a view or edit access on certain parts of case files based on the positions of team members in the investigation.
Web-Based System
It’s neither secure nor efficient to conduct a remote investigation through emails or spreadsheets. So why don’t you leave this frustrating system and get a web-based platform where information sharing is a cakewalk.
With a web-based system, your team can access all the investigation files from anywhere with a simple internet connection. Also, make sure that the software is mobile-friendly since this allows investigators to add notes or media files on-the-go. You may not have to witness case details and evidence falling through the cracks before you can reach your laptop and log them into the system.
Management Oversight
A case management software should not be limited to just managing the investigation. It should also provide a real-time oversight of everything happening. Managers of the company should be able to track the time spent on certain tasks since it can be a virtual billing timesheet for clients.
Case history documentation is another feature to lessen your liability for the future. When everything is managed properly, with activities timestamped along with the names of those performed, you can easily retrieve the information when questioned.
Conclusion
It’s a challenge to conduct and manage remote investigations. But with the help of an effective case management platform, with the above-mentioned features, you can carry investigations easily even when your team is working from home.
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Wowdesk Inc
