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Microsoft Dynamics Customer Insights - Ensure customer satisfaction

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mangesh divekar
Microsoft Dynamics Customer Insights - Ensure customer satisfaction

Microsoft Dynamics 365 Customer Insights (“Customer Insights” or “CI”) is an intuitive and flexible customer data platform that can unlock insights and enable personalized customer experiences. It aims to simplify connection to customer data from multiple sources and consolidate it into comprehensive customer profiles. These profiles can then be made available to your users in a number of ways, including directly as 'customer cards' in D365 CRM, as a basis for Power BI reports and dashboards, as input for flow processes. Power Automate work, etc. It provides the ability to predict missing data values, customer churn rate and more using other similar profiles. You can even extend the capabilities of AI by creating custom machine learning models using Azure Machine Learning.

These are promising opportunities for many types of businesses, whether small/large, B2C/B2B, or product/service. Almost all businesses have large islands of rapidly growing customer data that are almost always spread across multiple systems and repositories. Customer Insights provides the ability to easily merge your different data sources without investing at the enterprise level or waiting weeks, months, or years for other types of solutions. Although Customer Insights is a relatively new SKU, it builds on many existing technologies from Microsoft, including Power Platform connectors and the Power Query engine. Azure services provide additional storage and functionality when needed. It's also worth noting that Microsoft is investing everything in terms of investing in this product and it continues to mature quickly, with new features being added at a rapid pace.

Read More: https://bit.ly/31zuDDi

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mangesh divekar
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