We’ve experienced what could be the fastest and vastest global transformation in working practices in human history as enterprises changed their businesses this year to support remote working in response to the COVID-19 pandemic.

It hasn’t been without pain, and the impact of that change continues to be felt.

What’s happened in IT?

With these shifts affecting thousands of companies, I’ve been trying to build a picture of how they've impacted other areas, such as tech support. I spoke with Interlaced.io CEO Justin Wells.

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