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5 Tips to Improve Your Business Phone Customer Service

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DAWSON Telecom
5 Tips to Improve Your Business Phone Customer Service

Communicating through the phone is still considered one of the most efficient ways of conveying a message. This is why business owners should improve their business phone customer service. Many clients will readily transact with businesses that have excellent customer services because they are confident that their disputes or problems will be resolved.

It’s easier to encourage existing customers to come back and do business with you again rather than get new ones. And to make sure they stay loyal to your business, you need to back it up with excellent business phone customer service.

Here are the things that you can do to ensure excellent customer service:

1. Build a good business telephone system

First, you need to have a reliable business telephone system. A good business telephone system has more features than just a regular phone. You can scale it, which makes it easier to add phone units and handsets in the future.

You can also opt for a cloud-based business telephone system. All your phone data will be stored in a cloud system. You can access it through your internet connection. With a good cloud-based business telephone system, calls can be redirected to available people easily. There would be no unanswered calls, which can make way for efficiency in your customer service.

You can also monitor the incoming and outgoing calls through the cloud system. This makes it easier to see how much time your customer service agents are spending on resolving problems over the phones. There are also recording options in case you want to review these calls.

If you are looking for a reliable business phone service, you can check out what Dawtel has to offer. Customize your plan to fit your needs.

2. Train your customer service personnel on how to handle calls

It doesn’t matter if you have the most sophisticated systems. If the people handling these calls don’t know what to say or do, your customers will still be disappointed. You need to train your customer service staff so they know how to handle disputes. Consider them your first line of defense against complaints or possible lawsuits.

3. Improve the technical skills of your staff

Make sure your staff also knows how to record information. They should be trained to use your business phone system and how to utilize the features so that there are no records that will be lost.

4. Do follow-ups

Follow up on their inquiries and concerns and make sure they are satisfied with the answers that they got.

5. Record customer feedback

You can use the recording feature of your business telephone service to go over the calls once again. That will help you strengthen your customer service as it will allow you to point out potential mistakes in handling these calls.

Give these tips a try to make sure that you have an excellent customer service system.

Simon Adams is the author of this article. For more details about Cloud Services in Port Moody please visit our website: dawtel.com

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