Entony Green
A well-thought-out enterprise UX design makes everybody happy: employees do their usual tasks with more ease and joy, while owners save money. But meaningful design comes from well-tuned processes. If you have no experience in this field yet -- here are several ideas you can use when working with enterprise UX:
Become a part of enterprise
Certainly, the best way to build a great enterprise UX is to observe how employees work. Even several minutes of such observation can provide you with valuable information on how to better design one or another solution. Moreover, you get a better understanding of their workflow, as well as processes they manage.
But the truth is it's not always possible for enterprise UX designers or other team members to be physically present in an enterprise and watch the process from the inside. Then, you should conduct a detailed user research which would cover:
- Problems/issues that you believe users have and you need to solve them;
- Solutions you'll take to eliminate those problems;
- Results you expect to achieve through these solutions (for both users and organization);
You can also use good-old user journeys, personas, interviews with chief officers etc.
Set priorities
After you've studied the audience of your future enterprise UX, you can prioritize the ideas you came up with. It's important because you're going to work with so much data that you'll easily lose the point. To avoid this, you can measure the amount of effort it takes to realize a certain idea in comparison to it's impact on the needs of users and the company itself.
You also can check Cleveroad blog.
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Entony Green
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