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Benefits of a Business Telephone System for Small Businesses

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DAWSON Telecom
Benefits of a Business Telephone System for Small Businesses

A common misconception that people have about having a business telephone system is that only big businesses can benefit from it. The truth is, a good business telephone system can be scaled to the size of your business. So whether you have a small or a big business, it can provide the same level of benefits.

For your small business, here are the things you can get if you have a business telephone system:

It allows you to separate your personal number from your business phone number

It’s not uncommon for small business owners to mix their personal accounts with their business ones and that includes their contact numbers. But doing so will become an inconvenience later on when people contact you outside office hours. When you have a professional telephone number, you can use that to contact people and your clients and suppliers can contact that number as well.

It allows you to specify your business hours

When you don’t have a business phone number and you’re only using your personal phone number, there’s no line between work and office hours. With a good telephone system for your business, a voicemail will collect messages after office hours. That way, you can still answer them the next business day. It also allows people to know that you will get back to them on your next business day.

It allows you to personalize how your calls are received

A good business phone system has a notification feature that will allow you to see your incoming call and decide what to do with it without making the callers think you’re ignoring the call. For instance, if you are having a conference, you can leave a message saying that everyone is in a conference and that the messages will be saved in the voicemail. It sounds more professional and it will not make the callers feel like they are being ignored.

It allows you to receive calls remotely

Telephone systems today can be connected to a cloud network. Through VoIP services, you can answer and receive calls even when you are not physically in your office. It still allows you to run your business no matter where you are and gives you the chance to see how others are handling their calls. It also makes monitoring the performance of your customer service team easier.

It makes your small business look professional and credible

Branding is an important business strategy. Having a dedicated phone number for your business can make your company look credible. People are more likely to trust you and what you can offer.

Dawtel can help you come up with the best phone system for your business. Determine which features will help make your operations a lot easier.

Simon Adams is the author of this article. For more details about Cloud Services please visit our website: dawtel.com

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