Digital Transformation Consulting | Customer Experience Transformation

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Let's find out how and why #DigitalTransformation is going to be a major trend amid the pandemic.Learn More at : Technology Solutions. 

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If you are not improving your stakeholder experience, that being the experience your employees, customers, partners, and community has in relation to you, both the short and long-term business milestones are missed.

With this said, 2020 is the year to start taking digital transformation trends seriously as there are a few that will change how you do business.APIs Will Be Used in the Multi-Cloud Environment: Large enterprises use multi-cloud environments to help distribute computing resources like assets, software, and applications without the risk of downtime and data loss.

API-led application development and containerization are two trends that are going to unlock data functionality while keeping the code and all of its dependencies packaged up in one unit.

Not only can it automate tasks, but it can reduce human bias and create personalized customer experiences.

The use of virtual agents/chatbots are the most common iteration of AI & Machine Learning, but we will also see warehouse pick-and-place robots, surgical robots, and AI being used in fraud detection, investments, and loan approval processes within the financial sector.Data Will Continue to Drive Business: In order for businesses to streamline operations and improve their relationships with customers, they are turning towards data to tell them what the market wants and needs.

Data-driven businesses can launch products quickly, introduce new services, and break down the data they gather to improve company performance.5G Is on Its Way Now!

The only difference between the digital transformation for enterprise then and now is the way you capture data.

While the digital technologies in the past helped us garner data discretely, we are able to extract collective data from different channels without any discomfort.

This data-driven advantage is what digital transformation is all about.

Further to our last article, let us deep dive into agility of technology infrastructure.

In many organizations, the ability to transform and reorient the applications, make minor enhancements takes months due to rigidity of the technology stack and mindset of the resources.

I was talking to one of my ex-colleague working with IT division of a bank and he was narrating stories on how hard it is even to upgrade the version of browser in the employees’ machines as it impacts so many applications.

The effort for any changes induce a butterfly effect where testing efforts multiply on an exponential basis.Technology agility comes with ability to manage smaller pieces without major impact on the rest of the ecosystem.

As they say, you cannot eat an elephant in one piece, the technology orientation has to dissect larger applications or solutions into a group of smaller pieces that can be managed without impacting other smaller applications.

In technical terms, we call it micro services where each service can be run independently without impacting the other.

What are Enterprise Content Management (ECM) solutions?The benefits of an enterprise content management system can help your business gain a distinct competitive advantage.

Here are ten unique ways to benefit ECM businesses:1.

ImagingDocument Imaging allows your business to convert paper documents to digital format.

Document management restores productivity and reduces trivial tasks.3.

By working closely with employees on an affiliate platform that covers your entire enterprise, you can say goodbye to accidents and mistakes by keeping everyone on the same page at all times.4.

Business process managementPayable Accounts, Accounts Receivable, Human Resources, Sales Orders, Customer Service Every sector of your enterprise depends on a highly specific process.

As gaps in capability - especially provision for remote working and dynamic collaboration - have surfaced, so the urgency around digital transformation has intensified.

Professional services organizations have become bolder in their ambitions, too - and are now looking purposefully at ripping out bespoke content management systems in favor of a simplified, consolidated, cloud-based platform strategy.The 'new normal' for professional servicesThere are other strong reasons to invest in change.

KPMG talks about the growing importance of the 'flexible contingent workforce' in future advisory engagements, for instance, envisaging a future in which at least 20 percent of talent - including specialist expertise - is sourced on demand.Professionals themselves have new expectations, too.

Firms that continue to rely on their own physical servers and on-premise data centers to store and manage everything, for instance, are likely to have experienced the biggest issues gaining access to the latest files and client information during lockdown.2: Remember one of the biggest takeaways of Covid: that even big firms can effect change quickly when they need to.We saw this first-hand during the lockdown.

Large professional services firms - which ordinarily might take nine months to conduct risk assessments, vet vendors and consider options from every angle before choosing and implementing a solution– were suddenly strikingly agile.

When necessity called for it, they were able to make and enact decisions within days – even with due diligence.Many had started down the road to deploying Microsoft 365 and were planning or had started Microsoft Teams pilots on a small scale, but the need to get something in place to meet demand turned these pilots into full roll outs, with tens of thousands and in some cases more than 100,000 users deployed in weeks.3.

The major set of technologies that has brought a revolution in the digital transformation are cloud services, internet of things, artificial intelligence, etc.

These technologies together comprise a platform.

Platforms act as infrastructures upon which other technologies are developed.

Through the platform, the customers and service providers get together and interact so as to improve the business models.

This equates to the fact that you have a high-speed correlation in real-time, which enables businesses to garner meaningful insights, create personalised experiences and help make crucial decisions.It comes with excellent bandwidth link and faster response time, which drive many organisations to choose edge computing.

If you are planning to use it, then make sure your place has limited network connectivity to cloud services, computing, analytics and storage.

It is one of the best choices you can make if you need instantaneous data processing for real-time decision making, without having to send the data to the cloud-first.Let us understand how Edge has been assisting some of the early adopters: Keeping retail in mind, what holds a lot of significance is being open to business and being able to transact.

With Edge, you can deliver a more efficient customer experience, operational excellence, better supply chain and inventory optimisation.In the education field, Edge is creating an immersive learning experience for students and helping them overcome the hurdles faced during online learning.In the healthcare sector, Edge is facilitating access to timely information.

Business are already seeing multiple benefits with Edge Drop-in IoT solution costs –if you locally manage the data, the need for cloud and network resources reduces.It provides you with better opportunities to manage risk – the data is distributed; hence, the risk is also distributed.

Leads to faster response time – as it minimises latency for consumers or customers enhances user/customer experience.Now with local autonomy – intermittent connectivity to the cloud will no longer bring business to halt.Bridging IT and OT – for instance, CCTV systems in a grocery store can be easily connected to edge computing, which allows the store to gather insights, like identifying hazards at the very moment and analysing customer behaviour.

For a successful digital transformation outcome, it is important that enterprises focus on both -- the right use of digital technologies and transforming existing business models.

Through digital transformation, enterprises can offer exceptional and personalized experiences to their customers and employees, resulting in improved brand loyalty, customer retention, and increased revenue.What Drives Digital Transformation?While technology is an important aspect of digital transformation, it isn’t the only aspect business owners should worry about.

Digital transformation is more concerned with shedding outdated processes and legacy technology than it is about adopting new tech.

Successful digital transformation initiatives start with a well-defined strategy that prioritizes business goals and identifies criteria for maximum success.

If a customer is dissatisfied with your products and services, they will not come back; or worse they’ll tell others to stay clear of you.

A poor customer experience could be the result of improper training, mismanaged operations, or sluggish process flow.

We work with digital technology partners, independent consultants specialized in digital technology, digital services, branding, and organizational management to ensure your journey on digital transformation is seamless and ROI-driven.

Our consultants are senior executives who used to work at MNCs in regional or global capacity, they are experienced in delivering a result-driven digital service.

Contact us today to find out more.Official Webite: https://www.promo2asia.com/

In recent years, Cloud has emerged as a potential solution to Corporate real estate’s (CRE) data needs regarding accessibility, data risk management, and controls.

With robust authentication protocols, strict user access controls, built-in solid encryption, and centralized databases, cloud platforms have the requisite security features to handle Commercial Real Estate firms’ distinct needs.

While it can be challenging to address these challenges, we’ve been able to help companies manage them and position themselves for the future.Decoding Cloud for Real Estate: Opportunities and ThreatsHere are a few opportunities that real estate can find with Cloud:1.

Lower Operational CostsThe Cloud has a nature of upscaling.

With that, there won’t be any need to hire an in-house team to manage hardware storage, thus saving money.

As real estate professionals are always on the move and work is rarely limited to the office, Cloud allows them to manage the business from any location, even overseas.

Artificial Intelligence (AI) technology has a momentous impact on the corporate world.

This futuristic technology can take the user experience to a new level while streamlining the core processes effectively.

Conveniences like voice assistants, personalized recommendations, and suggested reading are based on AI.

As a vital aspect of a digital transformation solution, AI impacts all the major industries ranging from finance to healthcare.

AI has already revolutionized the ways people work and live.

Let’s understand how AI will reshape core industry sectors with its tremendous capabilities of bringing advancements in workflows.