All hail the cab guidelines
While Ola and Uber do not have perfect track records with regards to enforcement of safety regulations, they do have a competitive edge in commercial transport. The two companies appealed to the Union Government for a review on the guidelines which require them to uphold drivers’ qualification standards.
The guidelines and regulations which include price caps, test facilities to check a driver’s abilities, language requirements on the app, and more increased governance for Ola and Uber. This interplay becomes complex when the two insist on being recognised as IT and not transport companies.
Simply being “intermediaries” to avoid the responsibility of guaranteeing safety to drivers and passengers as well as the resulting costs may not be enough. The judiciary has read the IT Act to include due diligence as necessary for facilitators.
The Government will have to balance the social responsibility conferred upon the companies along with the increase in costs and complexities involved.
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