Coved -19 Pandemic has created severe challenges to customers and customer support agents. Customer expectations and requirements have increased e during this time and the agents are equally tired of handling complex and difficult challenges associated with remote work, increased volume of channel usage, new organization regulations, and so on. The unexpected spikes in call volume, work from home models. revenue and budget cuts have made organizations understand that the old method cant handle the rapidly growing customer demands so it makes them think more into technology to support their customers.
Brands now need a way to make sure that all their customer’s conversations are heard, understood, and replayed. Artificial Intelligence (AI) along with Natural Language Processing Technology (NLP) applications enables Brands to deliver machine responsiveness with a mix of human touch, along with emotions and convenience. According to Statista research report that the conversational AI market size should grow from $4.2 billion in 2019 to $15.7 billion by 2024 reaching a CAGR of 30.2%, higher than the NLP market overall. The study highlights that major drivers of market growth will include. Let us check more into how conversational AI improves the Customer service Industry.
Quick Customer Support
As a customer what makes you down and frustrated while doing the shopping? Waiting!
Waiting for a long time to connect with a support person makes you more frustrated that spoils the entire shopping mood.
For a good customer experience, we need to ensure to resolve customer’s queries fast and efficiently. Here comes the importance of conversational AI. 24/7 availability at any timezone and quick customer response make chatbots more accepted among brands.AI enabled chatbots help customers to get personalized support and keep track of their all conversations.
Low-Cost Customer Support
Customer support carries the highest portion of operational cost. Conversational AI can handle a high volume of support than humans. AI chatbots are more efficient to provide personalized support in a faster and it gives a response with increased accuracy and less complexity.
With conversational AI, brief tNPS studies can be led in a simple chat, giving a brisk and straightforward approach to check the nature of your client's experience. Regardless of whether you decide to question your clients some alternate way, your tNPS score will improve dependence on the simplicity and profitability that virtual specialist gives.
The increased availability and accessibility enhance the customer experience as they can even interact with the customer in mobile chats making them more comfortable.AI creates a highly personalized chat experience and it also provides highly relevant information and provides recommendations according to customer's personalized interests.
Regardless of what industry you are in, conversational AI can take a big load off your shoulders. Conversational AI and virtual specialists are on the front line of client care and business activities and are preparing for some, organizations hoping to utilize voice diverts later on. The competitive advantage gained by coordinating these tools makes organizations stand ahead in technology, across the industry. To get started, all you need to do is pick a chatbot platform and chatbot solution provider that is suitable for your business needs.