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Modern firms are taking care of their customers and facilitating them in every possible way.
Thereby, they are not limiting their customers at any level and serving them by integrating Custom bots not merely in their app or website even they are integrating Chatbots with social media platforms too.
This helps them to ensure maximum customers’ outreach and bolster their relationship with their esteemed customers.
Let’s describe how Chatbots are transforming the customer service industry: http://soft2share.com/how-ai-chatbots-are-transforming-the-customer-service-industry/
Whether it's an online store or a service-related business, you need to focus on one single element - easy-to-use, solution, and continuous customer support.
Especially in the current scenario, where customer expectations are endless, companies must remain vigilant to remain competitive.
To this end, the majority of companies opt for AI Chatbot solutions.
These chatbots somehow dominate mobile applications and, according to the Gartner report, by 2020, 85% of customer interactions will be managed without human involvement.
OCDLab - Chatbot DevelopersOCDLab helps you improve business processes by providing scalable, natural, and engaging solutions with no downtime.
The OCDLab-developed Chatbot provides NLP and learning, bot training, customization, voice integration, and multilingual auto-change capabilities.
Advanced chatbots can remember “context” and thus provide customers with preferences and provide advice, tips and help, while gently providing recommendations that results in upselling of products.Reduce CostsAccording to reports use of virtual assistants cut need for queries handled by human agent by 40%, and often deliver first call resolution (FCR) rates far in excess of live agents.
Chatbots will reduce costs by handling more customers at a time.Maximize Staff SkillsConversational bots can be used to automate a portion of call, email, SMS etc, that would have required human involvement.
This gives time to employees to engage in higher-value customer engagements.Reach New ChannelsChatbots provide personalized customer experience and try to solve customer’s query before initiating a human involvement.
This reduces the overhead required to deploy a support to team on each new channel or network.Increase LoyaltyConversational bots can increase brand loyalty as well as customer retention.
This happens due to fast and frictionless answering of customer queries.
Use of conversational AI reduces the cost overheads of the company as well as increases customer retention.Available 24/7Customer want service 24/7 and 365 days.
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