Mobile devices such as smartphones are now very widely and seriously used as extensions of the human body.

Here we describe some of the ways in which governments adopt digital technology initiated by the private sector and collaborate to provide beneficial digital services that improve the lives of citizens around the world.

These digital technologies help governments:

a) Understand their citizens better and achieve better results
b) Provide services more efficiently and effectively
c) Find new solutions to policy challenges
d) Commercialize some public services and develop the latest revenue sources

Digital transformation is not just about new technologies, it is an integral need of organizational structures, governance, work processes, culture, and mentality. It also means grasping the broader vision of relationships and business models that redesign how public services work.

Social media and mobile platforms are replacing traditional channels as a way to communicate with the government, report concerns, and provide feedback. Mobile services such as apps and SMS make the services people need more convenient and targeted. These e-participation tools promote greater collaboration with citizens through decision making, policy setting, budget priorities, problem-solving and co-designing services.

Impact of Artificial Intelligence

Already, Artificial Intelligence (AI) is helping to provide services to citizens using chatbots to complete transactions on government websites. It helps transportation operators improve urban planning by optimizing routes and reducing passenger travel time; Providing educational assistance to students based on their personal learning needs; And enable online self-referral and screening, where citizens signpost to social services based on their needs and qualifications.

Digital technologies create opportunities to explore new models of service delivery, to improve resource management by spending wisely, and to connect the money invested in programs and services with the results they produce for citizens, to increase accountability and trust. Blockchain technology helps to find out how money is spent through the system.

3D printing has the potential to improve turnaround time and reduce construction costs for infrastructure and public transport projects; Establishing more efficient and low-cost supply chains for defense organizations and facilitates job creation and economic transformation of remote locations by introducing new production capabilities.

Mobile computing in public transport

Professor Balan was fascinated by mobile computing because of its unique challenges. Like other computing disciplines, Field uses technology to solve technical problems, such as extending the battery life of a smartphone. However, at the same time, human-centered technologies are also needed so that people are ready to use the phone.

Expanding the capacity of governments

Mobile technology is significantly expanding government capability to provide citizen and business-centric services. The most significant progress will be in developing countries that have historically been limited by poor or non-existent information infrastructure, which impedes economic development and social improvements.

To expand access to existing services and expand the delivery of new services and increase the participation of active citizens in government activities, beyond the initial focus of e-Government on e-Government on trade and e-taxation, M-Government provides powerful and transformative capabilities and improves internal operations. It promotes civic engagement and transparent democracy as well as educational advancement and innovative health services.

Governments are under strong pressure to build and upgrade infrastructure, especially in urban centers where the growing population is putting pressure on aging facilities. Many developing countries need new infrastructure to support their growing populations and increased economic activity, while mature markets need to restore declining or inefficient infrastructure.

Smart infrastructure provides a way to utilize the latest technology to achieve maximum value and efficiency and to create resilience and stability. It applies digital technology such as smart devices, sensors, and software to physical structures, from power plants to bridges.

Governments should also adopt policies to promote a thriving digital economy. This includes working with private businesses to provide better 4G and upcoming 5G networks and data centers.