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Do you really need WordPress Support Services?

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Do you really need WordPress Support Services?

Do you really need WordPress Maintenance Services?

If you’re seeing this article, then congratulations, as you have no doubt created something to be proud of.

Your company is likely thriving, and you are ready to take it up a level, perhaps you are inundated with work and need to outsource your website management whilst you get back to the real business. You may even be questioning yourself; you’ve got this far on your own, so why would you need WordPress support services?

The truth is, the bigger a company gets, the greater the loss suffered by downtime or other technological glitches. This may not just be a financial loss; a company’s reputation can be tarnished if its online presence is consistently negotiated. Using the services of a reputable WordPress maintenance company will decrease these risks as you can be safe in the knowledge a specialist is behind the wheel.

According to this point, you should also assess your energy. Your knowledge of WordPress may have got you to this limit; however, are you set up to scale your company efficiently? Evaluating your database along with SEO and even assessing the suitability of third-party plugins are all vital steps to keeping your website functional as you scale. The right WordPress support services company will recognize these when taking up a package with them. This could even result in extended short-term profitability as your google rankings and user experience upgrades.

Now you’ve decided if you’re going to take the leap and outsource your WordPress maintenance, what should you be watching for from your WordPress maintenance provider? With so many WordPress maintenance companies out there, which one to choose? What is the variation between them and what do you need? This should be the first topic you should ask yourself, what do you need from your WordPress maintenance package? The scope of work between companies can vary hugely, so understanding what you need is the first round.

Check reviews

A great way to check if a company can give on what they promise is to look for reviews on trusted third-party websites such as Trustpilot or FeeFo. Take any testimonials on their website with a pinch of salt, they may well be perfect, but at the same time, testimonials displayed on websites are curated. Pay close attention to negative reviews, sometimes these can be paid for by a competitor, but have a read and see if there are any you feel are real as this can often give you insight into what will happen when you turn from a sales prospect to a client.

Level of responsibility

Are you wanting them to take on the updating of content and if so, how frequently? Will you be providing them with content to update such as blog articles/ images etc.? Do you need them to keep on the peak of required updates, or are your demands going to be more technical and require development work? Be open and honest with what you need and the level of service you require. This sets a solid foundation for you to build your business connection.

Have a word with the support

Once the choice has been narrowed down to a couple of probabilities, talk to their support. This is beneficial for a few reasons, it gives you a good idea of how quickly you can get in touch with them once you’re a customer, and you can speak to them and see what else they can suggest helping your company. The more you can do with one company the better in some respects, giving one company a lot of business will help establish relationships and give you greater priority over other clients should something go wrong. Some may say don’t put all of your eggs in one basket, but as long as you have contingencies planned, any risks would be relieved.

Show your due perseverance

The internet is scattered with people claiming to be WordPress experts, and as the industry isn’t regulated, anyone can claim to be a WordPress expert with no actual abilities. If you’re looking for a company you can depend on, make sure they are a registered company. If you are in the UK, this can be verified on the HMRC website or on companycheck.com.

Here you can see and verify everything from their registered address to their last few year’s cash flow. Once you have the company details, check out their registered bases, do they have a facility.

I’m not saying freelancers or startups can’t be honest, but if you are using a freelancer or someone setting up a new company, make sure they have a genuine prominence or at the very least make sure you can easily get out of any contracts should their service not be up to the mark.

Service Level Agreement 

One other perspective which sets reliable companies apart from the rest is service level agreements. This is a contract which details the level of assistance to expect from the company. This can include the basics of what is included with the package to guarantee support response times. Having this in position means the company is confident in its capabilities to deliver what was guaranteed. 

Conclusion

In conclusion, all these points highlighted are to ensure you are working with a reliable business and to make sure you’re getting the best advantage for payment by only paying for what you require. 

Let me list down few companies which are the best WordPress maintenance services.

WP Agents

WP Site Care

Maintainn

Amongst the above companies, WP Agents can help with all of these aspects and are so confident in their service that they offer the first month free across all of their packages. If you don’t see the added value after a month, then there’s no commitment to continue. Further to this, you can talk to their support and get a free consultation before you even commit to the free trial. 

WP Site Care and Maintainn both provide custom to advance services. Do check out their packages to suit your WordPress needs.

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