Which features can make an ideal taxi dispatch system?

A taxi dispatch system/ software is a way of allocating jobs to drivers.

In this system, customers are mapped with drivers for traveling a certain distance from the pick-up location.

A Taxi Dispatch System is developed to ease the use of customers to book for a taxi and helps in managing the data of them by a taxi company.

The flow of a taxi dispatch system:

• Customer Calls for a taxi
• Drivers who are near or free in the zone of pick-up location to the customer will be assigned
• There are three application at different ends that undergo in a

The flow of these procedures.

Ideal Taxi Dispatch System in Features:-

• Secured Login:
  The user and the driver need to fill in the valid necessary information like name and phone number in the apps.

With the increasing use of social media, taxi business owners are eager to provide social media-based logins using Facebook and Gmail.

The credentials of the driver and customers will be completely secured.

2) Scheduling of Rides:

The customer can schedule rides at any moment using native customer apps.

Taxi business owners even provide the flexibility of pre-scheduling and cancellation of the rides to provide a convenient mobility service to customers.

• Time Estimation:

The customer gets the idea of how much time will it take them to reach the destination and also the arrival time of the booked taxi at the pickup point.

Various algorithms are used in taxi dispatch software to provide fair time estimations to avoid wastage of time and loss in cancellations.

• Location Tracking:

Real-time tracking provides a map view of the current location and route of the driver in the customer app.

Business owners can view the real-time locations and routes taken by all the drivers on their dispatcher or admin panel.

• Real-Time Notifications:

Regular real-time notifications related to the trip status is sent to the customer, driver, and dispatcher via in-app notifications, SMS, and emails.

Referral programs and promotions notifications are also sent to users.

6) Easy Payment Process:

Neither the customer nor the driver needs to carry change with them as the payment can be also done through cashless methods.

Various payment gateways are integrated with taxi apps to provide reliable and convenient payment methods to the customers.

7) Rating and Feedback:

The rating and feedback provided by the customer for the driver make the taxi service more transparent and trustworthy among users.

This helps the business owners to improve the ride experience of the customers and work on areas of improvement.

8) Robust Dispatching Solution:

The taxi software should be capable of handling addition in fleet size, drivers, multiple locations and should also be able to adapt to the growing demands of the taxi business.

 The use of geo-analytics, dynamic pricing, and heat maps have enabled business owners to develop an efficient dispatch system to combat constantly varying supply and demand.

9)  Analytical Insights:

Business owners have access to various reports such as details of customers,                           drivers, payment modes, and rides taken. This gives the owners insights into customer behavior, payment patterns, fraud detection, driver performance, fleet utilization, etc. enabling them to make the right decisions.

Conclusion:-

The rapid growth in the use of these new services is occurring amid an upswing in travel by taxis and public transit that began more than a decade ago.

App-enabled transportation services are among the most remarkable urban transportation innovations in a generation;

The technologies being deployed for these services are improving mobility in ways that have been proposed and discussed for decades but never before realized on a large scale.