Try asking IT for data on the development, test, production, and disaster recovery environments in the data center and public clouds like AWS or Azure. It’s a straightforward question, yet answering it accurately and without going through a time-consuming audit is difficult for many IT operations departments.

Service configuration management is a core ITIL (Information Technology Infrastructure Library) management practice, and the CMDB (configuration management database) is the data warehouse that stores information on IT assets. IT’s task is to load and maintain the CMDB with accurate, up-to-date, comprehensive information. Maintaining the CMDB is a significant challenge for organizations that have large IT footprints or that make frequent changes using devops CI/CD automations to deploy applications and IaC (infrastructure as code) to configure multicloud infrastructure.

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