Market Highlights
Speech analytics is a process for examining the calls recorded during the customer interaction to improve the customer experience and correct ay mistake made during the conversation. The rising trends and demands for high customer satisfaction due to increasing competition among the companies have boosted the demands for speech analytics and will gain a greater pace in the future. Also, the rising trends of the connected world lead to huge data production that requires fast and effective monitoring, which has provided lucrative growth opportunities to this market.
An increase in the BPO sector has increased the demands for real-time data analysis, which has added to this market's tally and is driving it towards stable futures. To unfold the new aspects of this technology, the companies have made hefty investments in the research & development programs, which has imposed an extra load on the market players but will ensure the successful run in the future aspects.
High costs involved in software licensing has come up as the major speed breakers for this market and have slowed down this global pace. The global speech analytics report will help gain a better overview of the market in terms of major factors like opportunities, competitions, drivers & restraints, and others. During the survey, the market is projected to touch a 05 % annual growth mark.
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Segmentation:
The global speech analytics market is a vast field and is segmented as follows:
The global speech analytics market is characterized by solution and service in terms of product outlook.
The global speech analytics market is characterized by cloud and on-premise in terms of deployment.
The global speech analytics market is characterized by small & medium-sized enterprises (SMEs) and large enterprises in terms of enterprise size.
The global speech analytics market is characterized by healthcare, hospitality, banking, financial services, and insurance (BFSI), and others in terms of end-users.
Regional Classification
Speech analytics demands are at a high rise because of factors like increasing competition among the companies and an increase in demands for better services & products. The North American, European, Asia Pacific, and the rest of the world markets are observed to understand the global market structure. In the present era, the North American region is leading the market because of factors like high demands for advanced solutions, the presence of key service providers, a rise in research & development procedures, etc. At the same time, the Asia Pacific region will register the highest growth in this tenure because of factors like the growing BPO industry, rapidly improving infrastructure, and other factors.
Industry News
The speech analytics market has gained an instant response from the global perspective because of factors like increased demands for better services and a high emphasis on customer satisfaction. Presently, the North American market is in the first position in terms of market share. In terms of growth rates, the Asia Pacific market will be the fastest forward-moving player and will keep moving with the accelerated pace. The rapidly developing provinces will show the highest potentials, which has attracted the market players from around the world to settle their businesses in these regions.
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COVID-19 Impact Analysis on Customer Experience Management Market report published by Value Market Research provides a detailed market analysis comprising market size, share, value, growth and trends for the period 2019-2027.
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Moreover, this market report also covers regional and country markets in detail.The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide.
The major players in the Customer Experience Management include Avaya Inc., Adobe Genesys, IBM, Oracle, Open Text Corporation, Verint, SAP SE..
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The report studies these subsets with respect to the geographical segmentation.
Qualtrics, the leader in customer experience and creator of the experience management category, today announced several solutions, capabilities, and enhancements to the Qualtrics XM Platform™ that powers the four core experiences of business: customer, employee, product, and brand.
These innovations enable organizations to significantly scale their existing experience management programs by becoming systems of action that proactively identify and automatically close experience gaps to improve customer retention, increase employee engagement, and drive brand loyalty.“Organizations have relied on traditional systems of measurement for years.
Today, that’s no longer enough to create differentiated customer, employee, product, or brand experiences at a time when expectations and preferences are rapidly changing,” said Scott Fynn, Senior Director of Product Management, Qualtrics.
“Qualtrics has made it simple and efficient for organizations to move into systems of action with customizable capabilities and purpose-built solutions to deliver personalized experiences for all stakeholders – on one single platform.”https://www.martechcube.com/qualtrics-unveils-customer-experience-management-innovations/
