Traditionally, phone numbers were tied to a physical location, specific phone, device, or office. These phone numbers were designed to work for a single phone which is physically connected via a public switched telephone network (PSTN). In cases where businesses need to have more than one phone number, they either have to add a new phone number or an on-premises PBX for routing calls. Traditional business phone system requires hosting PBX system, a switchboard, clunky equipment, and telephone lines that over time becomes complex and expensive. The emergence of Virtual Numbers has paved the way to overcome the traditional phone number's limitations.
Unlike traditional phone numbers, virtual phone numbers are very flexible and are not physically bound to a location, phone line, or device.
What is a Virtual Number?
Virtual Number is also known as Direct Inward Dialing numbers (DIDs), or Access Numbers, which do not require any physical line or hardware to make and receive calls.
A virtual phone number is often employed to route calls to the user's actual phone number, forward incoming calls to multiple phones, and enable long-distance service without incurring long-distance charges.
Let's look at how your business can benefit from using virtual numbers
Connect multiple business locations with one business number
For businesses with multiple office branches, a virtual number can act as a bridge to unite distributed staff. You can route calls based on the caller's location to your office's nearest location or remote working employees.
International Local Presence
Businesses can deploy Virtual Number based on the area code in different cities or states, allowing foreign businesses to establish a local presence where they're not physically located while reducing the cost of your incoming calls. Customers are more likely to make and receive calls from local numbers whose area code they recognize.
Measure and optimize Sales, Marketing, Or Advertising Campaign performance.
It's imperative that you measure the effectiveness of the sales, marketing, or advertising campaigns with the right metrics for better ROI. You can assign a unique virtual phone number to each campaign that you are running. Based on the reports generated on each campaign, businesses can make data-driven decisions to achieve their business objective.
Direct Inward Dialing
Businesses can assign each employee their own virtual phone number, and with the aid of Direct Inward Dialing (DID), they can route calls directly to their extension. DID allows callers to skip a queue and ring directly to a specific person they want to get in touch with.
Virtual Numbers are becoming quite popular among businesses and individuals and are on the rise due to their secure, reliable, scalable, cost-effective off-premises technology services. You can port your existing business number into a new virtual service. While business expands, you can pick new numbers or swap out old ones as per your business requirement.
Virtual Number enables businesses to broaden their reach, route & forward calls quickly, and improve Customer Experience, thereby benefiting business. If you are looking to add a Virtual Number to your business and are confused, contact us today at [email protected] to get a virtual number for your business.
Cloud telephony is the real solution where you won't need any old telecom lines and all your business communication will be switched to the cloud.
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Learn how cloud telephony is helping organizations across all industries grow and achieve exceptional results.
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What is Cloud TelephonyCloud Telephony is a kind of UCaaS that means Unified Communications as a Service that offers voice communication service by a third-party host.
Cloud Telephony can be application or web-based.Cloud-based Communications Providers build, Operate and maintain standardized telephony platform offerings on servers, with customers gaining remote access - via the internet - on a subscription or as-needed basis.Cloud Calling Services allows users to make calls directly from any computer or mobile device with only an internet connection and free businesses from the burden of purchasing and storing stand-alone hardware such as PBX boxes and any handsets.Benefits and Drawback of Cloud Telephony and Contact Center SolutionCost Efficient: By using Offloading hosting and management responsibilities to a cloud communications provider with its subscription and pay per use systems that allow resources pooling.
Most CT services built-in failover modes that make sure a backup is available if a problem occurs with a connection.Scalable: Any enterprise can typically add or change their employee telephone number on demand but via a self-service portal they can add or change their employee telephone number on their own or by a support team of Service providers.Transparent: Most of the UCaaS platforms provide rich data analytics, offering information about user behavior and insight into optimizing employee efficiency.
Cloud telephony vs. VoIPVirtually all cloud telephony platforms use VoIP (Voice over Internet Protocol) technology, but all VoIP systems are not run in the cloud.
Basically, the term VoIP indicates how calling data travels over the internet via IP packet-switched connections.An Organization can select to house its VoIP system on-site (PBX) or outsource it to a third-party provider (cloud telephony).
Some enterprises create hybrid VoIP environments that use both cloud-based and on-premises calling technology, often as part of a long-term cloud migration strategy.Cloud Telephony is also known as Cloud PBX System, so if anyone wants to choose Cloud PBX India Instead of Cloud Telephony then they can also come to the Cloud Telephony Provider and opt for Cloud PBX Service.Cloud Telephony is the bright future of telephony services, when ordinary telephone system like Landline, mobile and PBX could not fulfil need to business then Cloud Telephony was invented.
The global online trading market is set to rise even more amid the current situation of pandemic.
The stocks have caught up the most limelight and got the most needed boost due to the digitalisation and stay-at-home mandate.In addition to the rise in stock investors, there is also a rise in the stock broker companies.
Challenges faced by the stockbrokersStock trading is managed by SEBI registered trading brokers and substantial volume of business is handled over telephonic communications, making it difficult for storage, archiving & retrieval.During certain disputes, it becomes difficult to search through the files of multiple records and data.Unavailability of proper indexing of call records and less control increases the possibility of manipulation.There is no mechanism to record multiple calls Cloud Telephony enters in the stock marketCloud telephony is the future of every business.
The unified communication solution is being adopted with few companies but will soon take the space and reduce the burden of companies.
Cloud telephony has many benefits and can act as an interface that allows the service brokers to record call and download the voice files in a secured Central Storage Interface.Inbuilt solution in which customer calls are routed to the assigned branch and redundancy service number solution are few of the features that are mainly provided by every cloud telephony company.Apart from this, schedular services is one of the benefits provided by the company to upload all recordings in local FTP server.
Stock broker companies can also choose to have a separate route for premium and regular traders with support contact and KYC confirmation for Demat openings too.Which cloud telephony provider to choose?While there are many companies who says to have a lot of features when it comes to serving stock broking companies, there seems to be a few with most experience and multiple features.One of the companies that I have come across is based out of New Delhi.
Cloud telephony services allow enterprises and their employees to collaborate with each other while facing any business challenges and contribute to the growth of the business.
To know more about visit at https://www.cloud-connect.in/
AgilNetworks is the telecommunications and construction service provider company in the Caribbean.
AgilNetworks also offers telecommunications and construction services like telecommunication network construction, telecommunication design, telecommunication architecture, telecommunication engineering consulting, network audits, telecommunication survey, and GIS mapping.
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