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10 Ways AI is Transforming BPM

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Alex Lysak
10 Ways AI is Transforming BPM

Can you predict the technological advancements that will come a year from now? Probably No. However, if you reflect on how things were maybe ten years ago, you will realize that the world is now different. Why?

From the discussion, you will realize how AI is changing business. Keep reading so that you don't miss the important insights in the subsequent section. 

Why the changes?

The power of technology is massive, and its impact on change is inevitable. Technology, therefore, remains an important topic everyone would wish to discuss in any environment.

The business arena tends to have some similarities across the globe. With rapid developments and innovations such as those that have led to the introduction of technologies such as AI, the business’s management process is no longer a big deal as it was ten years ago. 

Top business leaders can get things done without having to destruct the whole team. They only need proper technical know-how on how to handle equipment they have in their business environment. 

What is AI

AI is precisely a branch of science concerned with the development of machines capable of performing tasks the same way human beings do. They are developed and fitted with the same intelligence as human beings.

Some developments have happened in AI since it came into play, with the first one being in 1943. A publication titled “A logical calculus of ideas Immanent in nervous activity” was made by two great men-Walter Pitts and Warren McCullough. It was mainly the first proposal of a mathematical model for building neural networks.

How does AI generally work?

After understanding what AI is and the kind of developments that have occurred since it took effect, let’s look at how it works.

If you hear about AI for the first time, you may be anxious and ask, do machines think? The answer is that AI is programmed to function just like normal human beings.

If you go through the books of history talking about world wars, you will realize that the technology was applicable even during World War II. It is what was applied by the Allied forces to win the war. Therefore, that should signify to you that the machines effectively deliver exemplary results in whichever business processes.

To understand how AI works, let’s consider these two categories since it’s divided into them.

Narrow AI

It refers to the stimulation of human intelligence. It majorly focuses on performing specific tasks, thus making it to perform them better. The only hidden truth that many do not know is that it operates under a lot of limitations

Despite the limitations, Narrow AI has achieved a lot in making task handling easier. Below are some of the examples of narrow AI that have positively impacted society’s development.

 

  • Google search
  • Self-driving cars
  • Image recognition software

 

General Artificial Intelligence

If you have watched the latest movies, you will realize that robots such as those from Westworld are useful. They can virtually solve any problem within a shorter time than human beings.

General AI is a machine that can apply the same intelligence as that of human beings to tackle any challenging task. It's also known as strong AI.

Below is how AI is impacting business process management 

Better data handling, reporting, and forecasting

Before AI became effective in the business environment, people could only access data. However, such people could not access the analytical tools that could help them come up with comprehensive reports. 

However, with AI taking over everything in the business space, data handling and further analysis are now possible. A good example is Scanteam that takes advantage of AI to review and analyze various iGaming partners in real-time. Business leaders can come up with detailed reports concerning the various business processes.

Automation of tasks

AI has paved the way for better ways of delivering instructions to team members in a business environment. For instance, team leaders can use voice command and chat options to designate tasks. That enables them to save on time and also make workflow efficient as expected.

More data organization

In a business environment, any information is key to the business operation. However, as much as AI regards structured information as easy to interpret, there are still unstructured ones. It provides insightful tools useful in converting such data from unstructured to structured and making them readily available for use.

Customer Experience improvement

Before the adoption of bpm AI, getting customers’ feedback was not that easy. Also, the focus was majorly on the cost. However, knowing customer experience has become easier with its integration because of the available options such as chat tabs that allow businesses to interact and understand what they feel.

Cost-efficient

Various AI concepts help in cutting costs compared to traditional methods of carrying out business operations. However, one thing that stands out is that there must be a good initial investment for AI to be effective in the business. 

For instance, a bpm machine that uses AI will require maintenance and other allied costs. However, it will save the organization on various costs such as human labor and cost of time in terms of operations.

Redundant task automation

In a business environment, tasks keep repeating. Most of the time, such tasks are bulky and require a lot of workforces. However, with AI, the tasks can be automated and handled within the shortest time.

Useful in creating blueprints

With data collected from different channels and analyzed through AI, the reports are essential in setting long-term business plans. As mentioned, AI for business process help in providing detailed information through the comprehensive analysis it does.

Has enhanced decision making

Through various AI algorithms, business managers can make correct decisions using the business’s available data set. That also reduces the time taken initially by them to consult with other stakeholders in the industry.

Promotes a culture of value addition

The products produced in modern times are of a higher quality than those produced before integrating AI in business. It makes the products be of the desired quality by the customers.

Creates room for experimentation

AI allows businesses to experiment with new developments that they believe can improve their operations. With technology, various tests are possible on products or even the functionality of other machines used in data processing and production.

Above is just an iceberg of how AI is transforming business operations. We are yet to see business operations make the best use of AI, but we hope to see future improvements.

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