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Must-Have Soft Skills For a Delivery Boy Job in India

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Subin J

As the e-commerce industry grows in India, there is an increasing need for delivery boys to be courteous and patient towards the customers to offer an excellent overall user experience. With online shopping booming in India, e-tail and e-commerce companies seek to train delivery boys on different soft skills that would help create a good impression on the customer about the business. 

The delivery boy, after all, is the face of the business, and businesses need to ensure that they are trained in soft skills to provide excellent overall shopping and delivery experience to the customers. Some of the fundamental soft skills that companies want their delivery boys to inculcate include a smiling face while delivering the goods, using polite words when speaking with the customer as well as imbibing patience when faced with unavoidable circumstances. These and other soft skills are what delivery boys need to practice and inculcate while interacting with the customers to provide a better user experience.

Moreover, there are a few qualities that a company needs to look for while hiring people for the delivery boy job. Screening candidates based on these soft skills they possess will help you create a team of good delivery boys. Screening on the soft skills during the hiring process dramatically reduces the risk of causing any liabilities while on the job. In this blog, we discuss the top soft skills you need to look for while hiring a delivery boy.

Optimum customer service

When delivery boys are on the move performing their duties, they act as the representative of the company. Therefore, the way they conduct themselves in front of customers or clients speaks a lot about the company. A bad experience or destructive behaviour will result in negative feedback, causing a loss of business for the company. 

In online businesses or e-commerce businesses, since there is no physical interaction with the customer, the role of the delivery boy becomes crucial as they are the first and only person to meet the customer physically. The delivery boy can seal approval on the customer’s belief in the company with their conduct and behaviour. This would result in more business.

Customer service is an essential soft skill that every employee should possess, but it is the most critical skill for the delivery boy. After all, they would be offering an after-sales experience to the customer.

Effective communication

Effective communication between the employee and the supervisor is vital to ensure the smooth conduct of the business. Therefore, you need to look for a delivery boy with practical communication skills. As the delivery boys are on the road most of the time, it is essential to be in constant touch with the supervisor or the collaborator to inform the status of the goods and report on the delivered and non-delivered goods. Communication is critical as it lets the supervisors know the quality of the goods, and any negative feedback can be swiftly corrected. 

Communication may not always need to be direct; rather, it could be indirect, i.e. via text messages, social media, or the internet. But the core idea is that the delivery boys should know the tools required to communicate effectively with the supervisor. They should also be good at communicating with the management as well as the customer.

Team player

Being a team player is one of the most significant soft skills that the delivery boy should possess. The delivery boy should be capable of effectively working in a team set up. This means willing to get along with the team and assist their teammates with different tasks. Delivery boys primarily work on their own while delivering goods to the customers. But a team player attitude guides them to handle the deliveries of the team members in case any member of their team is faced with an unavoidable situation and cannot complete the delivery.

Teamwork brings more efficiency to work. After all, it is better to work together as a team than work alone. Moreover, as a group, a team can do more deliveries per person than a single individual. Therefore, it is essential to seek people who are team players.

Adaptability 

As an employee, one needs to be ready for any kind of change in shifts or transfers to different locations as per the requirement of the company. Flexibility is the part of the job for delivery boys. They may be transferred to handle different areas. Some changes may be temporary, while others may be permanent. Therefore, delivery boys need to be prepared to change their work environment. Ideally, employers should hire people who can adapt to different job locations and schedules, making the work more effective.

Soft skills are essential for the delivery boy job. After all, they are the face of the company. Therefore, companies need to ensure they hire people who possess crucial soft skills that will help improve the customer base and increase the growth of the company. 

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