Your Business Needs Enterprise Content Management (ECM) Solution
Here are 5 signs that your business needs an ECM solution.
1.Employees are wasting time doing low-value activities
When trying to make sure you have all your dots and crossed them, it is important to have rigorous processes including cross-checking, authorization, and filing. But inevitably these processes have many inefficiencies inherited from legacy systems, with employees wasting time on activities that do not produce much value to the business.
Think about document management in your organization. Our employees:
Inputting data manually?
Storing files in multiple locations, both physically and digitally?
Take the time to get the information they need?
Physically walking from one part of the office to another to activate the next part of the workflow, for example, getting an official signature?
Maintain documents twice?
While each of these activities may not be individual, collective, and spread across many employees, they can add many hours quickly, otherwise, strategic and productive activities such as building customer relationships can be spent.
ECM can do wonders in terms of streamlining document workflows,
Eliminating the need to input data manually;
Storing all documents in a central location, to prevent unnecessary duplication,
Having a simple search function allows users to quickly find the information they need; And,
Digitize and automate business processes, thereby optimizing workflows and preventing physical document shipment and double-handling.
2.More errors occur in the workflow
When processes are inefficient, there is often a lot of room for error. Data can be entered incorrectly, documents can be lost or incorrectly filed, and different versions of the same document can be confusing
By digitizing and automating workflows, the ECM solution can eliminate most human errors, meaning employees will not waste time resolving those errors and processes will be much faster.
Flawless processes are very important when it comes to finance and accounting — with an ECM solution, these departments can speed up their performance, while at the same time improving their accuracy.
3. There are customer complaints
Inefficient workflows can also have a negative impact on customer service. Customer questions are often time-sensitive, but if employees have to spend time searching through cabinets or a confusing digital filing system to find the information they are looking for, it can lead to customer frustration.
In this day and age, customers expect a fast and seamless experience and if that expectation is not fulfilled they will look towards your competitors.
Before installing the ECM solution, If a College stores all of its records separately — and in most cases, in filing cabinets. Includes accounts payable, donor, marketing, staff, and student records. Due to the way files are stored, it is very difficult to share information between sections. So when the college received the Title III grant from the Department of Education to improve business processes, they wanted to implement something that would solve this problem — by providing easy access to information and streamlining the student enrollment process.
Since installing their ECM solution, all the information they need is centralized and easily accessible, as it is integrated with their Enterprise Resource Planning (ERP) and Student Information System (SIS) systems.
In addition, the use of documentation for curriculum development allowed the college to avoid installing a stand-alone curriculum management system.
4. Some employees are too busy, some are not busy enough
Another unwanted consequence of inefficient workflow is that they often cause disruptions. The higher levels that are involved in this process often keep things going because they are too busy to keep up with all the paperwork. Meanwhile, employees waiting for that manager to go to that particular job have no choice but to stick their thumbs out there.
With an ECM, workflows happen much faster, but if one person has more on their plate at that time, the system can allocate more time to work for another employee. By using the ECM to redistribute the workload
5. Business agility is weakened by slow processes
These days, it’s all about business acumen. Businesses need to be able to adapt quickly to changing markets and demands.
Unfortunately, inefficient workflows can slow down the business a lot. This slows down data login speeds and hinders management’s ability to make business decisions in real-time. Places that are a burden on employee's time mean that they can devote less time to innovation, thereby indirectly hindering the growth of the organization.
The ECM solution breaks down these barriers by automating processes, so they are completed as fast as possible, with as little friction as possible. It relieves employees from laborious processes so that their time and resources can be invested in top-notch growth activities instead.
Do you have any of these symptoms?
Don’t ignore the warning signs and allow legacy systems to drag your business down. An ECM solution could in fact be the key to an agile business, satisfied employees, happy customers, and a healthier bottom line.
Want to see how an ECM solution can help your business? Contact us to request a demo today. Or if you’re already looking for a solution, make sure you choose the one best suited to your business with our comprehensive ECM Checklist.
BENEVOLENCE TECHNOLOGIES is a leader in Enterprise Content Management products services. Our EIM products enable businesses to grow faster, lower operational costs, and reduce information governance and security risks by improving business insight, impact, and process speed. We power digital transformations to empower the intelligent and connected enterprise.
Your Business Needs Enterprise Content Management (ECM) SolutionHere are 5 signs that your business needs an ECM solution.1.Employees are wasting time doing low-value activitiesWhen trying to make sure you have all your dots and crossed them, it is important to have rigorous processes including cross-checking, authorization, and filing.
But inevitably these processes have many inefficiencies inherited from legacy systems, with employees wasting time on activities that do not produce much value to the business.Think about document management in your organization.
Our employees:Inputting data manually?Storing files in multiple locations, both physically and digitally?Take the time to get the information they need?Physically walking from one part of the office to another to activate the next part of the workflow, for example, getting an official signature?Maintain documents twice?While each of these activities may not be individual, collective, and spread across many employees, they can add many hours quickly, otherwise, strategic and productive activities such as building customer relationships can be spent.ECM can do wonders in terms of streamlining document workflows,Eliminating the need to input data manually;Storing all documents in a central location, to prevent unnecessary duplication,Having a simple search function allows users to quickly find the information they need; And,Digitize and automate business processes, thereby optimizing workflows and preventing physical document shipment and double-handling.2.More errors occur in the workflowWhen processes are inefficient, there is often a lot of room for error.
Data can be entered incorrectly, documents can be lost or incorrectly filed, and different versions of the same document can be confusingBy digitizing and automating workflows, the ECM solution can eliminate most human errors, meaning employees will not waste time resolving those errors and processes will be much faster.Flawless processes are very important when it comes to finance and accounting — with an ECM solution, these departments can speed up their performance, while at the same time improving their accuracy.3.
Customer questions are often time-sensitive, but if employees have to spend time searching through cabinets or a confusing digital filing system to find the information they are looking for, it can lead to customer frustration.In this day and age, customers expect a fast and seamless experience and if that expectation is not fulfilled they will look towards your competitors.Before installing the ECM solution, If a College stores all of its records separately — and in most cases, in filing cabinets.
So when the college received the Title III grant from the Department of Education to improve business processes, they wanted to implement something that would solve this problem — by providing easy access to information and streamlining the student enrollment process.Since installing their ECM solution, all the information they need is centralized and easily accessible, as it is integrated with their Enterprise Resource Planning (ERP) and Student Information System (SIS) systems.In addition, the use of documentation for curriculum development allowed the college to avoid installing a stand-alone curriculum management system.4.
Adam Winston James is a corporate development executive in charge of the company's expansion.
Adam's primary responsibility is to identify new goals and leads in order to promote the company's sales and services.
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One such course which helps people on how to build up their confidence is known as 'Confidence Impact Management' or CIM.
There are a lot of things to be done in a day and it is quite impossible for most people to devote their time effectively to all these activities.
The only way that they will be able to manage their time effectively is by identifying what they want to do at a certain time of the day and sticking to that plan no matter what.
In addition to time management, this course also teaches you the importance of positive thinking in building up your confidence level.
The key point here is that your actions have to match your words or else you will never succeed in improving.One of the main objectives of Personal Development Training is to build your self-confidence so that you are able to work effectively and productively in almost any sphere of your life.
As a result, you will start to perceive situations from a different perspective and this will enable you to see things from an advantage and create new habit in order to overcome the problem.
