Telecom giants are already using 5G applications and IoT devices to target industry verticals. The Healthcare sector is using telemedicine as a cost-effective and timely means of delivering diagnoses and treatments. Connected cars are improving means of transportation and traffic infrastructure. The education sector is using e-learning as the world is adjusting to the new normal amidst COVID.
Telecoms are expanding into all sorts of sectors by automating processes for online customers and offering a whole set of technologies to make telecommunications better.
Artificial Intelligence
As the telecom industry is heavily based on technological advances, many are already using AI technology such as virtual assistants, chatbots, and tools to improve customer experience and satisfaction.
These solutions offer unmatched ability to process and analyze an enormous amount of big data that provides valuable insights to improve the quality of service and increase revenue. It is also hard at work predicting future actions needed to reach specific business goals.
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Artificial intelligence provides new ways to optimize network maintenance, predictive maintenance, and customer service costs allowing operators to prepare personalized offers for their B2C and B2B customers. AI also detects problems in the network, allows self-healing, and protects networks from any fraudulent activities.
Internet of Things and Telematics
The Internet of Things has transformed the roles of telecom service providers to enable better communication between people and devices. The adoption of IoT helps the telecom industry monitor base stations and data centers remotely. This ensures minimal downtime for the network, enhances business procedures, and generates more revenue.
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