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Amazon Seller Support - How Do I Know When I'm Being Sued For False Claims and Suspensions?

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Aplus Global Ecommerce
Amazon Seller Support - How Do I Know When I'm Being Sued For False Claims and Suspensions?

What is Amazon Seller Support? In a nutshell, seller support is the group that typically manages suspensions, reviews for prohibited policy violation, requests for Reinstatement of seller account, appeals, etc. If you, as a registered Amazon seller, become suspended from Amazon, you'll need to contact Amazon s licensed support. 

 

A suspended seller can request reinstalling of items lost due to breach of seller rules, and in some cases, products may be returned. It would help if you did not rely on Amazon to reinstate your account or return your goods unless the circumstances behind the suspension are truly extraordinary and beyond your control.

 

What is an Amazon Plan of Action? To reinstall your account, start by sending an email to Amazon customer support with the subject line "I am having trouble with Amazon". In your email, include your name, address, telephone number, email address, copy of ID or PayPal account, your most recent payment transaction history, and your most recent payment history, if possible. A good plan of action appeal letter can answer questions about your Amazon seller suspension and explain the process of requesting Reinstatement.

 

What is an Amazon Plan of Action, and how does it work? Amazon's plan of action allows you to follow a simple procedure to request the Reinstatement of your account and send them a formal amazo appeal letter. The plan of action consists of the three parts:

Identifying the root cause of the suspension.

  • Indicating your intent to resolve the problem.
  • Explaining why reinstalling your account is necessary.

 

How do you identify the root cause? The root cause of your suspension is determined by sending us a written request explaining why you, specifically, have been suspended and how this affects your ability to sell on Amazon. 

 

To help us better understand your situation, we will go through the most common reasons people get suspended from Amazon. Be sure to be as detailed as possible in your explanation of your problem: when was the last time you sold a product on Amazon?

 

Why were you suspended? Suspensions for sellers are often temporary. However, there are some instances where sellers may receive permanent suspensions, including charges of defrauding buyers, making false claims about refunds, or other fraudulent activities. 

 

Amazon will suspend sellers indefinitely in these cases, and sellers may have to re-apply for re-sale approval.

How do you get your account suspended? Amazon will send us your most recent payment activity. If it is not a reliable payment method, Amazon will consider your account to be "inclosed", and it will not be able to reinstate your account until payment has been verified. Your most recent payment may include sales from your verified debit card.

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Amazon Suspension Appeal

 

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