Market Overview
Cloud telephony services are being used in routing customers to agents who resolve their queries. Rising customer expectations and rapid communications are expected augur its demand across call centers of various industries. The global cloud telephony services market uncovers niches and trends in cloud computing and its use in communications for the period of 2020 to 2027 (forecast period). The COVID-19 outbreak and its effect on the industry have been included in the report.
Market Scope
The global cloud telephony services market is expected to grow at a CAGR of 16.4% during the forecast period.
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Segmentation
The global cloud telephony services market is segmented based on deployment mode, organization size, network type, application, and industry vertical.
By deployment mode, the market is segmented into cloud and hosted.
By organization size, the market is segmented into large enterprises and small and medium-sized enterprises (SMEs).
By network type, the market is divided into public switched telephone network (PSTN) and voice over internet protocol (VoIP).
By application, the market is segmented into multi-level IVR, sales and marketing, conferencing, and customer relationship management.
By industry vertical, the market is segmented into education, IT and telecom, heatlhcare, BFSI, government, retail and consumer goods, and others.
Regional Analysis
By region, the market is segmented into North America, Europe, Asia Pacific (APAC), and Rest-of-the- World (RoW).
North America is presumed to have the largest market share in the global cloud telephony services market. The US, Canada, and Mexico are the leading countries in the region. The growth is attributed to the presence of major cloud telephony services solution vendors and advanced IT infrastructure to run enterprise applications and deliver services to the customers seamlessly. Asia-Pacific is anticipated to be the fastest growing region in the global cloud telephony services market over the forecast period. Increasing digitalization and adoption of cloud services to reduce operational costs are the key driving factors for the adoption of cloud telephony services solutions in the region.
Competitive Outlook
Exotel Techcom Pvt. Ltd., AVOXI, Broadsoft, LeadNXT, Cisco Systems, Inc., DIALPAD, MegaPath, Knowlarity Communications Pvt Ltd., Go 2 Market India Pvt. Ltd., and 8x8, Inc. are key players in the global cloud telephony services market.
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Table of Contents
1 Executive Summary
2 Scope of The Report
2.1 Market Definition
2.2 Scope of The Study
2.2.1 Research Objectives
2.2.2 Assumptions & Limitations
2.3 Market Structure
Continued…
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Market OverviewThe need to control costs is estimated to increase demand for the cloud telephony services industry 2020.
The ICT industry reports are produced by Market Research Future, which highlights market options for growth.
The ease in setting up in communication infrastructure without hardware or software cost is estimated to benefit the cloud telephony services market in the upcoming period on a global scale.Get a Free Sample @https://www.marketresearchfuture.com/sample_request/7354Segmental Analysis The segmental investigation of the cloud telephony services market is segmented on network type, industry vertical, organization size, application, deployment model, and region.
By the organization sizes, the cloud telephony services market is segmented into large enterprises and small & medium-sized enterprises (SMEs).
The deployment mode basis of segmenting the cloud telephony services market consists of cloud and hosted.
Based on the network type, the cloud telephony services market is segmented into voice over internet protocol (VoIP), and public switched telephone network (PSTN).
The growth of the market can be attributed to the increasing digitalization across the globe and growing number of financial institutions that demand advanced IT solutions to gain genuine competitive advantage instead of only building and maintaining an expensive IT infrastructure.
The financial cloud solutions enable enterprises to reach their existing as well as potential customers with right advertisement, in the right way, and at the right time, enabling enterprises to build a strong relationship with their customers.
However, high initial cost and lack of expertise, particularly among small and medium-sized enterprises (SMEs) in developing economies, are expected to hinder growth of the global financial cloud market.
A few years back, Roha Housing Finance wanted to issue loans within two hours instead of three days.
It continues to develop in frequency, as the data generation volume grows.
Here, the necessitate of adopting financial cloud came into action, which labelled to be highly successful.
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